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~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Dienstleistung"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistung
Kundenzufriedenheit
Services
8
Dienstleistungsinnovation
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Enterprise architecture
2
Innovation
2
Service industry
2
Service innovation
2
Service quality
2
Unternehmensarchitektur
2
Betriebliche Wertschöpfung
1
Burr distribution
1
Consumer behaviour
1
Costs
1
Customer integration
1
Customer satisfaction
1
Customer service
1
Customers
1
Einnahmen
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Environmental management
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Firm performance
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Forschung
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Fälligkeit
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Gesundheit
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Health
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Information
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Innovation management
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Innovationsmanagement
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Kundenservice
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Management
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Aufsatz in Zeitschrift
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English
8
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Tong, Chunyang
2
Agarwal, Ritu
1
Chan, Ting-Yan
1
Chen, Ying-Ju
1
Cheng, Yuan
1
Gavirneni, Srinagesh
1
Huang, Tingliang
1
Khuntia, Jiban
1
Kulkarni, Vidyadhar G.
1
Lai, Kee-Hung
1
Lun, Venus Y. H.
1
Maglio, Paul P.
1
Mithas, Sunil
1
Nagarajan, Mahesh
1
Ng, C. T.
1
Ngai, Eric W. T.
1
Rajagopalan, Sampath
1
Spohrer, Jim
1
Verma, Rohit
1
Victorino, Liana
1
Wardell, Don G.
1
Wong, Christina W. Y.
1
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Production and operations management : an international journal of the Production and Operations Management Society
The service industries journal
61
Journal of service management
57
The journal of services marketing
57
Journal of business research : JBR
44
Journal of service research : JSR
44
International journal of production economics
21
Journal of service research
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
The journal of business & industrial marketing
18
International journal of hospitality management
17
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Service business
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Revue d'économie industrielle
13
European review of service economics and management
11
International journal of production research
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
International journal of services and operations management
9
Marketing theory
9
International journal of contemporary hospitality management
8
Journal of business economics : JBE
8
Journal of service theory and practice
8
Journal of the Operational Research Society : OR
8
Public management review
8
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
7
International journal of business process integration and management : IJBPIM
7
Research policy : policy, management and economic studies of science, technology and innovation
7
The world economy : the leading journal on international economic relations
7
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
6
European management journal
6
Information systems and e-business management : ISeB
6
International journal of innovation management
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
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ECONIS (ZBW)
8
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1
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8
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8
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date (oldest first)
1
How service offerings and operational maturity influence the viability of health information exchanges
Khuntia, Jiban
;
Mithas, Sunil
;
Agarwal, Ritu
- In:
Production and operations management : an international …
26
(
2017
)
11
,
pp. 1989-2005
Persistent link: https://www.econbiz.de/10011789048
Saved in:
2
Green service : construct development and measurement validation
Chan, Ting-Yan
;
Wong, Christina W. Y.
;
Lai, Kee-Hung
; …
- In:
Production and operations management : an international …
25
(
2016
)
3
,
pp. 432-457
Persistent link: https://www.econbiz.de/10011458267
Saved in:
3
Self-selecting priority queues with Burr distributed waiting costs
Gavirneni, Srinagesh
;
Kulkarni, Vidyadhar G.
- In:
Production and operations management : an international …
25
(
2016
)
6
,
pp. 979-992
Persistent link: https://www.econbiz.de/10011507676
Saved in:
4
Operational impact of service innovations in multi-step service systems
Tong, Chunyang
;
Nagarajan, Mahesh
;
Cheng, Yuan
- In:
Production and operations management : an international …
25
(
2016
)
5
,
pp. 833-848
Persistent link: https://www.econbiz.de/10011494893
Saved in:
5
Service systems with experience-based anecdotal reasoning customers
Huang, Tingliang
;
Chen, Ying-Ju
- In:
Production and operations management : an international …
24
(
2015
)
5
,
pp. 778-790
Persistent link: https://www.econbiz.de/10011287671
Saved in:
6
Pricing and operational performance in discretionary services
Tong, Chunyang
;
Rajagopalan, Sampath
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 689-703
Persistent link: https://www.econbiz.de/10010364027
Saved in:
7
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
8
The emergence of service science: toward systematic service innovations to accelerate co-creation of value
Spohrer, Jim
;
Maglio, Paul P.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 238-246
Persistent link: https://www.econbiz.de/10003737026
Saved in:
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