Pricing and operational performance in discretionary services
Year of publication: |
2014
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Authors: | Tong, Chunyang ; Rajagopalan, Sampath |
Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 23.2014, 4, p. 689-703
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Subject: | discretionary service | pricing scheme | service performance | queuing | Preismanagement | Pricing strategy | Dienstleistungssektor | Service industry | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Unternehmenserfolg | Firm performance |
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