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~isPartOf:"Psychology & marketing"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Event-Marketing"
~subject:"Markenartikel"
~subject:"Satisfaction"
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Dienstleistungsqualität
Einzelhandel
Event-Marketing
Markenartikel
Satisfaction
Beziehungsmarketing
100
Relationship marketing
100
Consumer behaviour
88
Konsumentenverhalten
88
Customer satisfaction
32
Kundenzufriedenheit
32
Brand management
27
Markenführung
27
Brand image
23
Markenimage
23
Brand
18
Service quality
18
Social Web
13
Social web
13
Emotion
10
Retail trade
9
USA
8
United States
8
Online retailing
7
Online-Handel
7
Personality psychology
7
Persönlichkeitspsychologie
7
Viral marketing
7
Virales Marketing
7
brand loyalty
7
customer engagement
7
customer experience
7
Beschwerdemanagement
6
Complaint management
6
Confidence
6
Customer service
6
Experiment
6
Internet marketing
6
Kundenservice
6
Online-Marketing
6
Vertrauen
6
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Online availability
All
Undetermined
27
Free
13
Type of publication
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Article
48
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
49
Aufsatz in Zeitschrift
49
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
49
Author
All
Al-Nabhani, Khalid
2
Darley, William K.
2
Lunardo, Renaud
2
McLean, Graeme J.
2
Walsh, Gianfranco
2
Yi, Youjae
2
Ahuvia, Aaron C.
1
Ansari, Shiveen
1
Arnold, Mark J.
1
Asante, Isaac Owusu
1
Ates, Zelal
1
Augusto, Mário Gomes
1
Bargoni, Augusto
1
Bauer, Brittney C.
1
Becker, Marc
1
Blaurock, Marah
1
Blut, Markus
1
Bu, Kyunghee
1
Büttgen, Marion
1
Camus, Sandra
1
Carlson, Brad D.
1
Carù, Antonella
1
Cheng, Li-Keng
1
Choi, Beom Joon
1
Choi, Sejung Marina
1
Chow, Cheris W. C.
1
Cirrincione, Armando
1
Cossío-Silva, Francisco-José
1
Cusin, Julien
1
Eisele, Anita
1
Ekinci, Yuksel
1
Estes, Zachary
1
Fam, Kim Shyan
1
Flacandji, Michaël
1
Formisano, Marcello
1
Garbas, Janina
1
Gelbrich, Katja
1
Giachino, Chiara
1
Gilal, Faheem Gul
1
Gonc̦alves, Helena Martins
1
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Published in...
All
Psychology & marketing
Journal of retailing and consumer services
404
Journal of business research : JBR
250
International journal of hospitality management
173
The journal of services marketing
119
Journal of hospitality marketing & management
91
International journal of contemporary hospitality management
89
The service industries journal
89
The journal of brand management : an international journal
84
Journal of travel and tourism marketing
82
The journal of product & brand management
77
Tourism management : research, policies, practice
75
Journal of retailing
63
Services marketing quarterly
61
Cogent business & management
60
SpringerLink / Bücher
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of strategic marketing
57
Journal of service management
55
Asia Pacific journal of marketing and logistics
53
Journal of service research : JSR
53
The international review of retail, distribution and consumer research
53
Marketing intelligence & planning
51
Service business
51
International journal of retail & distribution management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of retail and distribution management
43
Industrial marketing management : the international journal for industrial and high-tech firms
40
European journal of marketing : EJM
39
The TQM journal : the international review of organizational improvement
39
Journal of the Academy of Marketing Science
34
International journal of event and festival management
33
Journal of service research
33
Tourism management perspectives : TMP
31
Journal of marketing
30
International journal of quality and service sciences
29
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
29
The international journal of bank marketing : IJBM
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
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ECONIS (ZBW)
49
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49
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date (oldest first)
1
How technological and natural consumption experiences impact consumer well-being : the role of consumer mindfulness and fatigue
Zarantonello, Lia
;
Grappi, Silvia
;
Formisano, Marcello
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 465-491
Persistent link: https://www.econbiz.de/10014467606
Saved in:
2
Eliminating customer
experience
pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
3
Ordinary customer
experience
: conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
4
Authentic omnichannel : providing consumers with a seamless brand
experience
through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
5
Embodiment, immersion, and enjoyment in virtual reality marketing experiences
Leveau, Pierre-Henry
;
Camus, Sandra
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1329-1343
Persistent link: https://www.econbiz.de/10014291912
Saved in:
6
The role of sensory marketing and brand
experience
in building emotional attachment and brand loyalty in luxury retail stores
Shahid, Shadma
;
Paul, Justin
;
Gilal, Faheem Gul
; …
- In:
Psychology & marketing
39
(
2022
)
7
,
pp. 1398-1412
Persistent link: https://www.econbiz.de/10013280107
Saved in:
7
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
8
Deriving value from branded mobile apps : exploring the role of brand satisfaction, age, and value-in-use subdimensions
Santos, Susana
;
Gonc̦alves, Helena Martins
;
Mendes, Rita
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 610-627
Persistent link: https://www.econbiz.de/10014467622
Saved in:
9
Hedonic objects and utilitarian experiences : the overriding influence of hedonism in driving consumer happiness
Kousi, Sofia
;
Halkias, Georgios
;
Kokkinaki, Flora
- In:
Psychology & marketing
40
(
2023
)
8
,
pp. 1634-1645
Persistent link: https://www.econbiz.de/10014338311
Saved in:
10
Deciphering consumer commitment : exploring the dual influence of self-brand and self-group relationships
Bauer, Brittney C.
;
Carlson, Brad D.
;
Arnold, Mark J.
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2539-2558
Persistent link: https://www.econbiz.de/10014432499
Saved in:
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