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~isPartOf:"Psychology & marketing"
~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
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Konsumentenverhalten
Kundenservice
Customer service
20
Consumer behaviour
13
Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
8
Kundenzufriedenheit
8
Beschwerdemanagement
7
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service failure
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service recovery
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frontline employee
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rapport
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Baker, Thomas L.
2
Yi, Youjae
2
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1
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1
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1
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1
Blaurock, Marah
1
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1
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1
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1
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1
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1
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1
Lee, Shinhyoung
1
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Psychology & marketing
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production economics
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
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ECONIS (ZBW)
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11
"Seize the deal, or return it losing your free gift" : the effect of a gift-with-purchase promotion on product return intention
Lee, Shinhyoung
;
Yi, Youjae
- In:
Psychology & marketing
34
(
2017
)
3
,
pp. 249-263
Persistent link: https://www.econbiz.de/10011658370
Saved in:
12
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja
;
Gäthke, Jana
;
Hübner, Alexander
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 853-867
Persistent link: https://www.econbiz.de/10011738111
Saved in:
13
An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives
Lee, Dong Hwan
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10011287639
Saved in:
14
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
15
Search - an expense or an experience? : exploring the influence of search on product return intentions
Maity, Devdeep
;
Arnold, Todd J.
- In:
Psychology & marketing
30
(
2013
)
7
,
pp. 576-587
Persistent link: https://www.econbiz.de/10009778563
Saved in:
16
Do negative consumption experiences hurt manufacturers or retailers? : the influence of reasoning style on consumer blame attributions and purchase intention
Yoon, Sukki
- In:
Psychology & marketing
30
(
2013
)
7
,
pp. 555-565
Persistent link: https://www.econbiz.de/10009778566
Saved in:
17
The influence of cognitive dissonance on retail product returns
Powers, Thomas L.
;
Jackson, Peter
- In:
Psychology & marketing
30
(
2013
)
8
,
pp. 724-735
Persistent link: https://www.econbiz.de/10009786039
Saved in:
18
Customer preferences for frontline employee traits : homophily and heterophily effects
Streukens, Sandra
;
Andreassen, Tor W.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1043-1052
Persistent link: https://www.econbiz.de/10010232505
Saved in:
19
White response to potentially discriminatory actions in a services setting
Baker, Thomas L.
;
Meyer, Tracy
- In:
Psychology & marketing
28
(
2011
)
2
,
pp. 188-204
Persistent link: https://www.econbiz.de/10008858090
Saved in:
20
Planned versus unplanned timing changes in payment and product receipt : implications for sales promotion and services management strategy
Spears, Nancy
;
Mowen, John C.
;
Chakraborty, Goutam
- In:
Psychology & marketing
27
(
2010
)
3
,
pp. 229-251
Persistent link: https://www.econbiz.de/10003956553
Saved in:
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