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~isPartOf:"Service business"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Markenführung
customer satisfaction
Dienstleistungsqualität
375
Service quality
375
Customer satisfaction
200
Kundenzufriedenheit
200
Consumer behaviour
126
Konsumentenverhalten
126
Relationship marketing
124
Quality management
81
Qualitätsmanagement
81
Dienstleistungssektor
38
Health care
38
Service industry
38
Gesundheitsversorgung
36
Gesundheitswesen
35
Health care system
35
Hospital
34
Krankenhaus
34
Beschwerdemanagement
31
Complaint management
31
Customer service
31
Kundenservice
31
Higher education institution
25
Hochschule
25
Product quality
23
Produktqualität
23
service quality
21
Patienten
20
Patients
20
Viral marketing
19
Virales Marketing
19
Customer integration
18
Kundenintegration
18
Satisfaction
18
Services
18
Dienstleistung
17
India
17
Indien
17
Dienstleistungsmarketing
16
Services marketing
16
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137
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137
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Gilboa, Shaked
4
Le Nguyen Hau
3
Al Haj Eid, Mohammad Badi’
2
Baccarani, Claudio
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Bonfanti, Angelo
2
Casidy, Riza
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Cassia, Fabio
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Choi, Beom Joon
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Greene, Henry
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Herstein, Ram
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Hussein, Ananda Sabil
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Lee, Donhee
2
Mattila, Anna S.
2
Melero-Polo, Iguácel
2
Natarajan, Thamaraiselvan
2
Pham Ngoc Thuy
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
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1
Abu Bakar, Juhaida
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Alagiriswamy, Ravikumar
1
Alan, Alev Kocak
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1
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Service business
Services marketing quarterly
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
186
International journal of hospitality management
121
Journal of business research : JBR
112
The journal of services marketing
96
The service industries journal
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
Journal of hospitality marketing & management
63
International journal of contemporary hospitality management
49
Journal of service research : JSR
49
Journal of travel and tourism marketing
48
Cogent business & management
38
Journal of service management
37
International journal of services and operations management
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of service research
32
Tourism management : research, policies, practice
31
Total quality management & business excellence
29
International journal of productivity and quality management : IJPQM
27
International journal of services, economics and management
27
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
Journal of air transport management
23
Journal of the Academy of Marketing Science
23
Managing service quality : MSQ ; an international journal
22
International journal of electronic customer relationship management : IJECRM
21
Marketing intelligence & planning
21
Psychology & marketing
20
International journal of electronic marketing and retailing : IJEMR
19
Journal of service theory and practice
19
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
18
International journal of quality & reliability management
17
Journal for global business advancement : JGBA
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
European journal of marketing : EJM
16
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ECONIS (ZBW)
137
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
3
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
4
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
5
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
6
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
7
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
8
Do underlying physical specifications of a servicescape matter? : the case of the cruise industry
Bhadauria, Amita
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 319-341
Persistent link: https://www.econbiz.de/10015049449
Saved in:
9
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
10
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
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