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~isPartOf:"Service business"
~isPartOf:"Services marketing quarterly"
~subject:"Auction"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Mobile Telekommunikation"
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Auction
Dienstleistungsqualität
Mobile communications
20
Mobilkommunikation
20
Consumer behaviour
9
Konsumentenverhalten
9
Service quality
9
Beziehungsmarketing
5
Mobile Business
5
Mobile business
5
Relationship marketing
5
Customer satisfaction
4
Kundenzufriedenheit
4
Mobile phone
4
Mobiltelefon
4
Beschwerdemanagement
2
Business network
2
Complaint management
2
Digitale Dienste
2
Electronic Banking
2
Electronic banking
2
Electronic money
2
Elektronisches Geld
2
Innovation diffusion
2
Innovationsdiffusion
2
Measurement
2
Media usage
2
Mediennutzung
2
Messung
2
Mobile Anwendung
2
Mobile application
2
Mobile banking
2
Service recovery
2
Social Web
2
Social web
2
South Korea
2
Südkorea
2
Telecommunications industry
2
Telekommunikationssektor
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Unternehmensnetzwerk
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9
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Datta, Biplab
2
Jebarajakirthy, Charles
2
Shankar, Amit
2
Birch, Nancy J.
1
Cambra-Fierro, Jesus
1
Chen, WeiWei
1
Culver, Jeffrey N.
1
Handrito, Radityo Putro
1
Hapsari, Raditha
1
Heo, Jun-Yeon
1
Hur, Won-moo
1
Hussein, Ananda Sabil
1
Hyun Kyung Kim
1
Kim, Hanna
1
Kim, Kwang-jae
1
Lee, Hsiao-Ching
1
Li, Rongyu
1
Liu, Yiran
1
Melero-Polo, Iguácel
1
Mukherjee, Srabanti
1
Sese, Javier
1
Tesfom, Goitom
1
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Service business
Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
25
Journal of retailing and consumer services
15
International journal of hospitality management
10
The journal of services marketing
9
International journal of services and operations management
8
Applied economics
6
CESifo working papers
6
Discussion paper / Centre for Economic Policy Research
6
International journal of contemporary hospitality management
6
International journal of services, economics and management
6
Cogent business & management
5
International journal of networking and virtual organisations : IJNVO
5
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
4
IFO-Studien : Zeitschrift für empirische Wirtschaftsforschung
4
Information economics and policy : IEP
4
International journal of business information systems : IJBIS
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
The economic journal : the journal of the Royal Economic Society
4
CESifo working papers : the international platform of Ludwig-Maximilians University's Center for Economic Studies and the Ifo Institute
3
European economic review : EER
3
European research studies
3
International journal of bank marketing
3
International journal of business innovation and research
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality & reliability management
3
Journal of financial services marketing
3
Journal of service research : JSR
3
Managing service quality : MSQ ; an international journal
3
Tourism management : research, policies, practice
3
Working paper / National Bureau of Economic Research, Inc.
3
African journal of business and economic research : AJBER
2
Asia Pacific journal of marketing and logistics
2
Discussion paper / Humboldt-Universität zu Berlin, Sonderforschungsbereich 373 Quantifikation und Simulation Ökonomischer Prozesse
2
Discussion papers of interdisciplinary research project 373
2
Diskussionsbeiträge / Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
2
Enchères et gestion publique : rapports
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ECONIS (ZBW)
9
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9
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1
Mobile payment and service interaction : change and chance for delivering service in mobile payment checkout
Li, Rongyu
;
Liu, Yiran
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 128-152
Persistent link: https://www.econbiz.de/10014513543
Saved in:
2
Exploring mobile banking service quality : a qualitative approach
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
; …
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 182-204
Persistent link: https://www.econbiz.de/10012256938
Saved in:
3
Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
Saved in:
4
Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
Saved in:
5
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
6
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
7
Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon
;
Kim, Kwang-jae
- In:
Service business
11
(
2017
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
Saved in:
8
Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus
;
Melero-Polo, Iguácel
;
Sese, Javier
- In:
Service business
9
(
2015
)
2
,
pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
Saved in:
9
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
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