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~isPartOf:"Service business"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Retail trade"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Retail trade
Service quality
Beziehungsmarketing
178
Relationship marketing
174
Dienstleistungsqualität
95
Consumer behaviour
91
Konsumentenverhalten
91
Kundenzufriedenheit
87
Customer integration
23
Kundenintegration
23
Lieferantenmanagement
21
Supplier relationship management
21
Beschwerdemanagement
19
Complaint management
19
Customer service
17
Kundenservice
17
Confidence
16
Vertrauen
16
Dienstleistungssektor
15
Einzelhandel
14
Service industry
14
Betriebliche Wertschöpfung
13
Emotion
13
Social Web
13
Social web
13
USA
13
United States
13
Value creation
13
Brand management
12
Markenführung
12
Satisfaction
12
Brand image
11
Markenimage
11
loyalty
11
Customer value
10
Kundenwert
10
satisfaction
10
Dienstleistungsmarketing
9
Services marketing
9
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Article
122
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122
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122
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English
122
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Le Nguyen Hau
4
Rho, Taeseok
4
Greene, Henry
3
Leisen Pollack, Birgit
3
Pham Ngoc Thuy
3
Ahn, Jinwoo
2
Castellanos Verdugo, Mario
2
Choi, Beom Joon
2
Gilboa, Shaked
2
Lee, Donhee
2
Mattila, Anna S.
2
Melero-Polo, Iguácel
2
Prentice, Catherine
2
Quach, Sara
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Park
2
Vega Vázquez, Manuela
2
Vilnai-Yavetz, Iris
2
Wang, Edward Shih-tse
2
Ángeles Oviedo-García, Maria de los
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Alan, Alev Kocak
1
Amaad, Hafiz
1
Arrivabene, Lorena Silva
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Back, Ki-Joon
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Balaji, M. S.
1
Bali, Zsofia
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1
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1
Becker, Marc
1
Bernacchi, Michael
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Birch, Nancy J.
1
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Service business
Services marketing quarterly
Journal of retailing and consumer services
404
Journal of business research : JBR
208
International journal of hospitality management
168
The journal of services marketing
142
The service industries journal
106
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
International journal of contemporary hospitality management
67
Journal of service research : JSR
63
Journal of retailing
62
Cogent business & management
59
Tourism management : research, policies, practice
59
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of strategic marketing
52
The international review of retail, distribution and consumer research
52
Journal of service management
50
Asia Pacific journal of marketing and logistics
48
Journal of the Academy of Marketing Science
48
International journal of retail & distribution management
45
The journal of business & industrial marketing
44
The international journal of bank marketing : IJBM
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
The TQM journal : the international review of organizational improvement
42
Psychology & marketing
41
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
38
International journal of electronic customer relationship management : IJECRM
37
Marketing intelligence & planning
37
International journal of retail and distribution management
36
Journal of service research
35
European journal of marketing : EJM
32
International journal of electronic marketing and retailing : IJEMR
31
Journal of marketing
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Total quality management & business excellence
30
International journal of quality and service sciences
29
SpringerLink / Bücher
28
Managing service quality : MSQ ; an international journal
27
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ECONIS (ZBW)
122
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
3
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
4
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
5
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
6
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
7
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
8
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
9
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
10
O2O switching determinants and successful drivers in omnichannel retailing services
Wu, Pei-Ju
- In:
Service business
17
(
2023
)
3
,
pp. 771-788
Persistent link: https://www.econbiz.de/10014333861
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