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~isPartOf:"Service business"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Justice"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
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Dienstleistungsqualität
233
Service quality
231
Kundenzufriedenheit
121
Customer satisfaction
120
Quality management
75
Qualitätsmanagement
75
Beziehungsmarketing
73
Relationship marketing
71
Konsumentenverhalten
60
Gesundheitswesen
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Complaint management
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Dienstleistungssektor
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Service industry
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Customer service
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19
Product quality
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Produktqualität
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Patienten
17
Patients
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Higher education institution
16
Hochschule
16
Customer loyalty
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Satisfaction
14
Viral marketing
12
Virales Marketing
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Customer integration
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Kundenintegration
11
Lieferantenmanagement
11
Supplier relationship management
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E-commerce
10
Electronic Commerce
10
Betriebliche Wertschöpfung
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Customer value
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65
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Dandis, Ala' Omar
3
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Cassia, Fabio
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abu Bakar, Juhaida
1
Afudo-Peregrina, Angel F.
1
Ahmed, Ezaz
1
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1
Alagiriswamy, Ravikumar
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Baccarani, Claudio
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
Chang, Hsin Hsin
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Chowdhury, Ujjal Yaman
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Chudhery, Muhammad Adnan Zahid
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Cobelli, Nicola
1
Coelho, Arnaldo
1
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1
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1
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Service business
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
235
International journal of hospitality management
202
Journal of business research : JBR
115
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
67
The service industries journal
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
48
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
30
Tourism management : research, policies, practice
30
International journal of quality and service sciences
29
SpringerLink / Bücher
29
Journal of air transport management
27
Psychology & marketing
27
International journal of services and operations management
26
International journal of services, economics and management
25
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of retailing
22
Journal of service research
22
Journal of strategic marketing
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of the Academy of Marketing Science
21
Beiträge zur Hochschulpolitik
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of service theory and practice : JSTP
19
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ECONIS (ZBW)
65
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
Service innovation in the restaurant sector during COVID-19 : digital technologies to reduce customers' risk perception
Esposito, Benedetta
;
Sessa, Maria Rosaria
;
Sica, Daniela
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 134-164
Persistent link: https://www.econbiz.de/10013537705
Saved in:
5
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
6
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
7
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
8
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
9
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
10
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
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