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~isPartOf:"Service business"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management perspectives : TMP"
~person:"Jeng, Don Jyh-Fu"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Dienstleistungsqualität
2
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2
Malaysia
2
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Critical incident technique
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Jeng, Don Jyh-Fu
Le Nguyen Hau
4
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4
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3
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2
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Service business
The international journal of bank marketing : IJBM
Tourism management perspectives : TMP
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ECONIS (ZBW)
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The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
2
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
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