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~isPartOf:"Service business"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management perspectives : TMP"
~person:"Mainardes, Emerson Wagner"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Dienstleistungsqualität
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Mainardes, Emerson Wagner
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Service business
The international journal of bank marketing : IJBM
Tourism management perspectives : TMP
Information technology and management
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International journal of bank marketing
1
International journal of quality and service sciences
1
International review on public and non-profit marketing
1
Journal of financial services marketing
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of retailing and consumer services
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Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
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2
Determinants of co-creation in banking services
Mainardes, Emerson Wagner
;
Teixeira, Aridelmo
;
Romano, …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 187-204
Persistent link: https://www.econbiz.de/10011707759
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