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~isPartOf:"Service business"
~isPartOf:"The service industries journal"
~person:"Chang, Hong-Sheng"
~source:"econis"
~subject:"Consumer behaviour"
~subject:"Customer value"
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Consumer behaviour
Customer value
Dienstleistungsqualität
2
Hotel industry
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Hotellerie
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Kundenwert
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Service quality
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Taiwan
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Chang, Hong-Sheng
Le Nguyen Hau
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Service business
The service industries journal
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ECONIS (ZBW)
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Increasing hotel customer value through service quality cues in Taiwan
Chang, Hong-Sheng
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 73-84
Persistent link: https://www.econbiz.de/10003732979
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2
Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Chang, Hong-Sheng
;
Hsiao, Han-Liang
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10003751922
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