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~isPartOf:"Service business"
~isPartOf:"Total quality management & business excellence"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Justice"
~subject:"Services"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Justice
Services
Dienstleistungsqualität
200
Service quality
198
Kundenzufriedenheit
112
Customer satisfaction
111
Beziehungsmarketing
64
Relationship marketing
62
Konsumentenverhalten
58
Quality management
55
Qualitätsmanagement
55
service quality
30
Gesundheitsversorgung
22
Health care
22
Hospital
22
Krankenhaus
22
Product quality
22
Produktqualität
22
Beschwerdemanagement
21
Complaint management
21
Dienstleistungssektor
20
Service industry
20
Gesundheitswesen
18
Health care system
18
Customer service
14
Kundenservice
14
Emotion
13
Satisfaction
13
customer satisfaction
13
Lieferantenmanagement
12
Measurement
12
Messung
12
Supplier relationship management
12
Customer integration
10
Kundenintegration
10
SERVQUAL
10
Fuzzy sets
9
Fuzzy-Set-Theorie
9
Hotel industry
9
Hotellerie
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E-commerce
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Article
69
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69
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69
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English
69
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To, W. M.
2
Wei, Jiahua
2
Yagil, Dana
2
Aa, Zanna van der
1
Abu Khait, Rawan
1
Afudo-Peregrina, Angel F.
1
Ahmad, Hafiz Mushtaq
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akhtar, Farheen
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1
Ananda S
1
Anaya-Sánchez, Rafael
1
Annarita, Colamatteo
1
Babar, Samreen Fahim
1
Bali, Zsofia
1
Bani-Melhem, Shaker
1
Becker, Marc
1
Belanche, Daniel
1
Benedettini, Ornella
1
Berraies, Sarra
1
Bilgili, Bilsen
1
Bloemer, Johanna M.
1
Bossink, Bart
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
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Chang, Hsin Hsin
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Chang, Wen-Jung
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Chaparro-Pelaez, Julian
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Chen, Ching-Chin
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Chen, Lily Shui-lien
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Chen, WeiWei
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Chen, Yenming J.
1
Chen, Yuan
1
Cheng, Calvin Wah-On
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Cheung, Fung Yi Millissa
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Service business
Total quality management & business excellence
Journal of retailing and consumer services
241
International journal of hospitality management
208
Journal of business research : JBR
128
The journal of services marketing
120
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
77
The service industries journal
77
Services marketing quarterly
69
Journal of travel and tourism marketing
65
Journal of service research : JSR
60
Journal of service management
55
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
International journal of quality and service sciences
35
Asia Pacific journal of marketing and logistics
31
SpringerLink / Bücher
31
The international journal of bank marketing : IJBM
31
Tourism management : research, policies, practice
31
International journal of services and operations management
29
Journal of service research
29
Journal of air transport management
28
Psychology & marketing
28
The TQM journal : the international review of organizational improvement
28
International journal of services, economics and management
26
Journal of strategic marketing
25
International journal of quality & reliability management
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of retailing
23
Journal of service theory and practice : JSTP
23
Journal of the Academy of Marketing Science
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of electronic marketing and retailing : IJEMR
22
Managing service quality : MSQ ; an international journal
22
Journal of Asian finance, economics and business : JAFEB
21
Beiträge zur Hochschulpolitik
20
Journal of internet commerce
20
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ECONIS (ZBW)
69
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
6
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
7
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
8
Dual quality and limits to international adaptation of product quality : development of a conceptual framework and research agenda
Annarita, Colamatteo
;
Fabio, Cassia
;
Marcello, Sansone
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1243-1256
Persistent link: https://www.econbiz.de/10014284851
Saved in:
9
Customer satisfaction : dilemma of comparing multiple scale scores
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
Saved in:
10
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
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