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~isPartOf:"Service business"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Justice"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Justice
Dienstleistungsqualität
224
Service quality
222
Kundenzufriedenheit
123
Customer satisfaction
122
Beziehungsmarketing
73
Relationship marketing
71
Konsumentenverhalten
66
Hotel industry
43
Hotellerie
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Beschwerdemanagement
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Qualitätsmanagement
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Dienstleistungssektor
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Cai, Ruiying
2
Gao, Baojun
2
Nicolau, Juan Luis
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Afudo-Peregrina, Angel F.
1
Ai, Chi-Han
1
Alan, Alev Kocak
1
Albayrak, Tahir
1
Alén, Elisa
1
Anaya-Sánchez, Rafael
1
Bali, Zsofia
1
Becker, Marc
1
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1
Berenguer Contrí, Gloria
1
Bloemer, Johanna M.
1
Bose, Indranil
1
Bradley, Graham L.
1
Bradley, Gregory T.
1
Caber, Meltem
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Carlos Villamarín, Pablo de
1
Casaló, Luis V.
1
Chang, Hsin Hsin
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1
Cheung, Fung Yi Millissa
1
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1
Choi, Jeongil
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1
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Service business
Tourism management : research, policies, practice
Journal of retailing and consumer services
235
International journal of hospitality management
202
Journal of business research : JBR
115
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
67
The service industries journal
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
48
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
SpringerLink / Bücher
29
Journal of air transport management
27
Psychology & marketing
27
International journal of services and operations management
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of retailing
22
Journal of service research
22
Journal of strategic marketing
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of the Academy of Marketing Science
21
Beiträge zur Hochschulpolitik
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of service theory and practice : JSTP
19
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ECONIS (ZBW)
71
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1
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
2
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
3
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
6
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
7
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
8
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
9
Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily Jintao
;
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366116
Saved in:
10
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
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