Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Year of publication: |
2022
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Authors: | Ma, Emily Jintao ; Yang, Huijun ; Wang, Yao-Chin ; Song, Hanqun |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 93.2022, p. 1-13
|
Subject: | Experience economy | Product level | Robotic restaurants | Service robots | Technology readiness | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Roboter | Robot | Produktivität | Productivity | Dienstleistungsqualität | Service quality |
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