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~isPartOf:"Service business"
~subject:"Einzelhandel"
~subject:"Kundenbindung"
~subject:"Lieferantenmanagement"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Einzelhandel
Kundenbindung
Lieferantenmanagement
Beziehungsmarketing
80
Relationship marketing
80
Customer satisfaction
42
Dienstleistungsqualität
42
Kundenzufriedenheit
42
Service quality
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Satisfaction
11
Supplier relationship management
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Kundenservice
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Dienstleistungssektor
7
Kundenwert
7
Service industry
7
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
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17
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Article
17
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Aufsatz in Zeitschrift
17
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English
17
Author
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Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Balaji, M. S.
1
Baptista, Cristina Sales
1
Bloemer, Johanna M.
1
Cambra Fierro, Jesús J.
1
Castellanos Verdugo, Mario
1
Centeno, Edgar
1
Cheng, Min-Jhih
1
Cheng, Pei-chu
1
Cheng, Vincent
1
Chiu, Pei-Chun
1
Fernández-Sabiote, Estela
1
Fuentes Blasco, Maria
1
Gil Saura, Irene
1
Henseler, Jörg
1
Hong, Kwan Soo
1
Hu, Jer-San
1
Huang, Jin-An
1
Hung, Shiu-Wan
1
Jun, Jongkun
1
Kabadayi, Ebru Tumer
1
Lai, Chi-Shiun
1
Lee, Chia-chi
1
Lee, Donhee
1
Lee, Heejung
1
Lee, Thaemin
1
Lin, Tyrone T.
1
Loh, Wilson
1
Lok, Peter
1
Moliner Velázquez, Beatriz
1
Mota, João
1
Olavarría Jaraba, Ana
1
Park, Cheol
1
Prashar, Sanjeev
1
Rho, Taeseok
1
Rhodes, Joan
1
Román, Sergio
1
Salagrama, Ramakrishna
1
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Published in...
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Service business
Industrial marketing management : the international journal for industrial and high-tech firms
217
Journal of retailing and consumer services
204
Journal of business research : JBR
138
The journal of business & industrial marketing
110
SpringerLink / Bücher
57
Journal of retailing
50
The international review of retail, distribution and consumer research
45
Journal of business-to-business marketing
39
The journal of services marketing
38
International journal of retail & distribution management
35
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
34
Gabler Edition Wissenschaft
33
Journal of strategic marketing
32
Journal of the Academy of Marketing Science
32
International journal of retail and distribution management
30
Journal of marketing
27
Springer eBook Collection / Business and Economics
27
The service industries journal
22
Marketing intelligence & planning
21
International journal of production economics
20
Services marketing quarterly
20
Cogent business & management
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
European journal of marketing : EJM
14
Asia Pacific journal of marketing and logistics
13
International journal of electronic marketing and retailing : IJEMR
13
International journal of hospitality management
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
Journal of personal selling & sales management
12
Psychology & marketing
12
Journal of marketing channels : ... distribution systems, strategy, and management
11
Gabler Research
10
Handelsforschung
10
International journal of business information systems : IJBIS
10
Journal of operations management
10
Journal of service management
10
Journal of service research : JSR
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Marketing theory
10
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ECONIS (ZBW)
17
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1
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10
of
17
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date (oldest first)
1
O2O switching determinants and successful drivers in omnichannel retailing services
Wu, Pei-Ju
- In:
Service business
17
(
2023
)
3
,
pp. 771-788
Persistent link: https://www.econbiz.de/10014333861
Saved in:
2
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
3
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
4
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
Saved in:
5
From retail innovation and image to loyalty : moderating effects of product type
Moliner Velázquez, Beatriz
;
Fuentes Blasco, Maria
; …
- In:
Service business
13
(
2019
)
1
,
pp. 199-224
Persistent link: https://www.econbiz.de/10011965894
Saved in:
6
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
7
Two-sided effects of customer participation : roles of relationships and social-interaction values in social services
Park, Cheol
;
Lee, Heejung
;
Jun, Jongkun
;
Lee, Thaemin
- In:
Service business
12
(
2018
)
3
,
pp. 621-640
Persistent link: https://www.econbiz.de/10011915173
Saved in:
8
Analyzing relationship quality and its contribution to consumer relationship proneness
Olavarría Jaraba, Ana
;
Cambra Fierro, Jesús J.
; …
- In:
Service business
12
(
2018
)
4
,
pp. 641-661
Persistent link: https://www.econbiz.de/10011919757
Saved in:
9
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
10
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
1
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