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Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
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Kundenzufriedenheit
2
Malaysia
2
Service quality
2
Balanced Scorecard
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Balanced scorecard
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Beziehungsmarketing
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Coalition
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Coalition loyalty program
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Critical incident technique
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Interkulturelle Beziehungen
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Koalition
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Kundenbindungsprogramm
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Lieferkette
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Loyalty program
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Perceived advantage
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Perceived complexity
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Performance evaluation
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Performance measurement
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Performance-Messung
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Price-consciousness
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Psychological reactance
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Chang, Hsin Hsin
5
Jeng, Don Jyh-Fu
3
Mohamad Rizal Abdul Hamid
2
Wong, Kit Hong
2
Hamid Rizal
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Hung, Chung-jye
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Lee, Chin-ho
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Service business
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
The service industries journal
10
Online Information Review
5
Tourism management : research, policies, practice
5
Information systems and e-business management : ISeB
4
International journal of electronic commerce : IJEC
4
Technovation : the international journal of technological innovation, entrepreneurship and technology management
4
The Service Industries Journal
4
The journal of business & industrial marketing
3
Transportation Research Part A: Policy and Practice
3
Economic modelling
2
Global journal of business research : GJBR
2
Industrial management & data systems
2
International Journal of Innovation Science
2
International journal of internet and enterprise management : IJIEM
2
International journal of production research
2
International journal of technology, policy and management : IJTPM
2
Journal of Business & Industrial Marketing
2
Journal of modelling in management
2
Journal of organizational computing and electronic commerce
2
Journal of service research : JSR
2
Supply chain management : an international journal
2
Technological forecasting & social change : an international journal
2
The journal of wealth management
2
Applied economics letters
1
Asian survey : a bimonthly review of contemporary Asian affairs
1
Children and Youth Services Review
1
China reconstructs
1
College of Business working papers
1
Contemporary economic policy : a journal of Western Economic Association International
1
Decision support systems : DSS ; the international journal
1
E-business management : integration of Web technologies with business models
1
Economic Modelling
1
Electronic commerce research
1
Energy : the international journal ; technologies, resources, reserves, demands, impact, conservation, management, policy
1
Energy economics
1
Environment and Planning B: Planning and Design
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European Journal of Operational Research
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1
Consumer psychological reactance to coalition loyalty program : price-consciousness as a moderator
Chang, Hsin Hsin
;
Wong, Kit Hong
- In:
Service business
12
(
2018
)
2
,
pp. 379-402
Persistent link: https://www.econbiz.de/10011915080
Saved in:
2
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
3
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
4
Using the balanced scorecard on supply chain integration performance-a case study of service businesses
Chang, Hsin Hsin
;
Hung, Chung-jye
;
Wong, Kit Hong
;
Lee, …
- In:
Service business
7
(
2013
)
4
,
pp. 539-561
Persistent link: https://www.econbiz.de/10010200666
Saved in:
5
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10010117277
Saved in:
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