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~isPartOf:"Services marketing quarterly"
~person:"Gao, Yuhui"
~person:"Quach, Sara"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
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Dienstleistungsqualität
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Gao, Yuhui
Quach, Sara
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Services marketing quarterly
Journal of retailing and consumer services
3
Asia Pacific journal of marketing and logistics
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
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ECONIS (ZBW)
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Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
2
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
3
Low-cost airlines : a new customer relationship? ; an analysis of service quality, service satisfaction, and customer loyalty in a low-cost setting
Curry, Neil
;
Gao, Yuhui
- In:
Services marketing quarterly
33
(
2012
)
2
,
pp. 104-118
Persistent link: https://www.econbiz.de/10009553129
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