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~isPartOf:"Services marketing quarterly"
~subject:"Betriebliche Wertschöpfung"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Betriebliche Wertschöpfung
Customer satisfaction
Service quality
Beziehungsmarketing
92
Relationship marketing
92
Dienstleistungsqualität
50
Consumer behaviour
49
Konsumentenverhalten
49
Kundenzufriedenheit
42
USA
12
United States
12
loyalty
11
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
Customer integration
9
Customer service
9
Kundenintegration
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Dienstleistungsmarketing
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Brand management
7
Dienstleistungssektor
7
Einzelhandel
7
Markenführung
7
Retail trade
7
Service industry
7
relationship marketing
7
Brand image
6
Markenimage
6
Dienstleistung
5
Services
5
Telecommunications industry
5
Telekommunikationssektor
5
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Undetermined
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Free
2
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Article
62
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62
Aufsatz in Zeitschrift
62
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English
62
Author
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Leisen Pollack, Birgit
3
Thaichon, Park
3
Choi, Beom Joon
2
Greene, Henry
2
Mattila, Anna S.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Amaad, Hafiz
1
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1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
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1
Bernacchi, Michael
1
Birch, Nancy J.
1
Black, Gregory S.
1
Bosma, Maarten
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Celuch, Kevin
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Chowdhury, Fairuz
1
Clark, Melissa N.
1
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1
Codá, Renato Calhau
1
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1
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1
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1
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1
Das, Manish
1
Daughtrey, Clayton L.
1
Dean, Dwane H.
1
Dessart, Laurence
1
Dowell, David
1
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Published in...
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Services marketing quarterly
Journal of retailing and consumer services
320
Journal of business research : JBR
202
International journal of hospitality management
174
The journal of services marketing
145
The service industries journal
108
Industrial marketing management : the international journal for industrial and high-tech firms
83
Journal of hospitality marketing & management
78
Journal of travel and tourism marketing
73
International journal of contemporary hospitality management
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
65
Service business
61
Journal of strategic marketing
60
Tourism management : research, policies, practice
60
Journal of service management
58
The journal of business & industrial marketing
58
Cogent business & management
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Asia Pacific journal of marketing and logistics
44
Journal of the Academy of Marketing Science
44
The international journal of bank marketing : IJBM
44
The TQM journal : the international review of organizational improvement
42
Journal of service research
39
Psychology & marketing
37
International journal of electronic customer relationship management : IJECRM
34
International journal of quality and service sciences
33
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
SpringerLink / Bücher
30
European journal of marketing : EJM
29
Journal of marketing
29
Total quality management & business excellence
29
Journal of retailing
28
Managing service quality : MSQ ; an international journal
27
Marketing intelligence & planning
27
International journal of electronic marketing and retailing : IJEMR
26
The international review of retail, distribution and consumer research
26
International journal of services and operations management
25
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ECONIS (ZBW)
62
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
An extensive framework of customer-to-customer value co-creation practices : a study in a running event context
Nguyen Bac Nguyen
;
Menezes, João
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 182-224
Persistent link: https://www.econbiz.de/10014566259
Saved in:
5
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
6
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
7
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
8
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
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