//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Services marketing quarterly"
~subject:"Brand management"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Beziehungsmarketing"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Brand management
Customer satisfaction
Beziehungsmarketing
92
Relationship marketing
92
Dienstleistungsqualität
50
Service quality
50
Consumer behaviour
49
Konsumentenverhalten
49
Kundenzufriedenheit
42
USA
12
United States
12
loyalty
11
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
Customer integration
9
Customer service
9
Kundenintegration
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Dienstleistungsmarketing
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Dienstleistungssektor
7
Einzelhandel
7
Markenführung
7
Retail trade
7
Service industry
7
relationship marketing
7
Brand image
6
Markenimage
6
Betriebliche Wertschöpfung
5
Dienstleistung
5
Services
5
Telecommunications industry
5
Telekommunikationssektor
5
more ...
less ...
Online availability
All
Undetermined
29
Free
1
Type of publication
All
Article
45
Type of publication (narrower categories)
All
Article in journal
45
Aufsatz in Zeitschrift
45
Language
All
English
45
Author
All
Leisen Pollack, Birgit
3
Choi, Beom Joon
2
Quach, Sara
2
Shin, Hyunju
2
Thaichon, Park
2
Tran, Trang P.
2
Aggarwal, Praveen
1
Amaad, Hafiz
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Black, Gregory S.
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chowdhury, Fairuz
1
Clouse, Shawn F.
1
Crawford, Heather
1
Curry, Neil
1
D'Alessandro, Steven
1
Das, Manish
1
Daughtrey, Clayton L.
1
Dowell, David
1
Dwivedi, Abhishek
1
Esteves, Fabia
1
Fernandes, Teresa
1
Gabay, Gillie
1
Gao, Yuhui
1
Gardner, Mary Jane
1
Ghantous, Nabil
1
Gray, David
1
Greene, Henry
1
Hafezniya, Hanieh
1
Handrito, Radityo Putro
1
Hapsari, Raditha
1
Heinonen, Johanna
1
Hussein, Ananda Sabil
1
Israilov, Baiastan
1
more ...
less ...
Published in...
All
Services marketing quarterly
Journal of retailing and consumer services
330
Journal of business research : JBR
259
International journal of hospitality management
162
The journal of services marketing
117
The journal of product & brand management
101
The journal of brand management : an international journal
91
Journal of hospitality marketing & management
75
The service industries journal
72
Cogent business & management
69
Journal of travel and tourism marketing
69
International journal of contemporary hospitality management
66
Industrial marketing management : the international journal for industrial and high-tech firms
63
Asia Pacific journal of marketing and logistics
60
Journal of strategic marketing
60
Tourism management : research, policies, practice
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Journal of service management
51
Psychology & marketing
50
Service business
46
Journal of service research : JSR
45
Journal of the Academy of Marketing Science
43
The journal of business & industrial marketing
42
European journal of marketing : EJM
41
Marketing intelligence & planning
41
SpringerLink / Bücher
40
The international journal of bank marketing : IJBM
39
International journal of internet marketing and advertising : IJIMA
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Journal of marketing
36
The TQM journal : the international review of organizational improvement
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Journal of promotion management : innovations in planning and applied research
31
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
International journal of electronic marketing and retailing : IJEMR
30
Journal of retailing
30
Journal of service research
29
more ...
less ...
Source
All
ECONIS (ZBW)
45
Showing
1
-
10
of
45
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
3
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
4
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
5
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
6
Understanding key factors motivating customers to purchase brands via brand apps : a service dominant logic perspective
Tran, Trang P.
;
May, McKenzie
;
Kowalczyk, Christine M.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 67-86
Persistent link: https://www.econbiz.de/10012801857
Saved in:
7
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
8
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
9
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
10
Hierarchical relationships among brand equity dimensions : the mediating effects of brand trust and brand love
Madadi, Rozbeh
;
Torres, Ivonne M.
;
Zúñiga, Miguel Ángel
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 74-92
Persistent link: https://www.econbiz.de/10012607284
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->