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~isPartOf:"Services marketing quarterly"
~subject:"Customer integration"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Customer integration
Customer satisfaction
Service quality
Beziehungsmarketing
92
Relationship marketing
92
Dienstleistungsqualität
50
Consumer behaviour
49
Konsumentenverhalten
49
Kundenzufriedenheit
42
USA
12
United States
12
loyalty
11
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
Customer service
9
Kundenintegration
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Dienstleistungsmarketing
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Brand management
7
Dienstleistungssektor
7
Einzelhandel
7
Markenführung
7
Retail trade
7
Service industry
7
relationship marketing
7
Brand image
6
Markenimage
6
Betriebliche Wertschöpfung
5
Dienstleistung
5
Services
5
Telecommunications industry
5
Telekommunikationssektor
5
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Article
62
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62
Aufsatz in Zeitschrift
62
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English
62
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Leisen Pollack, Birgit
3
Prentice, Catherine
3
Choi, Beom Joon
2
Greene, Henry
2
Mattila, Anna S.
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Park
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Amaad, Hafiz
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
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1
Bernacchi, Michael
1
Birch, Nancy J.
1
Black, Gregory S.
1
Bosma, Maarten
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Celuch, Kevin
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Chowdhury, Fairuz
1
Clark, Melissa N.
1
Clouse, Shawn F.
1
Codá, Renato Calhau
1
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1
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1
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1
D'Alessandro, Steven
1
Das, Manish
1
Daughtrey, Clayton L.
1
Dean, Dwane H.
1
Dessart, Laurence
1
Dowell, David
1
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Services marketing quarterly
Journal of retailing and consumer services
333
Journal of business research : JBR
245
International journal of hospitality management
177
The journal of services marketing
154
The service industries journal
111
Industrial marketing management : the international journal for industrial and high-tech firms
83
Journal of hospitality marketing & management
78
Journal of travel and tourism marketing
75
Journal of service research : JSR
74
International journal of contemporary hospitality management
70
Journal of service management
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of strategic marketing
65
Service business
64
Tourism management : research, policies, practice
62
Cogent business & management
55
The journal of business & industrial marketing
55
Journal of the Academy of Marketing Science
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
46
Journal of service research
43
The international journal of bank marketing : IJBM
43
The TQM journal : the international review of organizational improvement
42
Psychology & marketing
39
SpringerLink / Bücher
39
International journal of electronic customer relationship management : IJECRM
36
Marketing intelligence & planning
34
Journal of marketing
33
International journal of quality and service sciences
32
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
The journal of product & brand management
31
Total quality management & business excellence
30
Journal of marketing management : MM
29
European journal of marketing : EJM
28
Journal of retailing
28
Managing service quality : MSQ ; an international journal
28
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ECONIS (ZBW)
62
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
An extensive framework of customer-to-customer value co-creation practices : a study in a running event context
Nguyen Bac Nguyen
;
Menezes, João
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 182-224
Persistent link: https://www.econbiz.de/10014566259
Saved in:
5
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
6
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
7
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
8
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
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