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~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Retail trade"
~subject:"Service quality"
~subject:"customer loyalty"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Retail trade
Service quality
customer loyalty
Beziehungsmarketing
94
Relationship marketing
94
Consumer behaviour
51
Dienstleistungsqualität
51
Konsumentenverhalten
51
Kundenzufriedenheit
43
USA
12
United States
12
loyalty
11
Customer integration
10
Kundenintegration
10
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
Customer service
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Dienstleistungsmarketing
8
Einzelhandel
8
Services marketing
8
Vertrauen
8
Brand management
7
Dienstleistungssektor
7
Markenführung
7
Service industry
7
relationship marketing
7
Brand image
6
Markenimage
6
Betriebliche Wertschöpfung
5
Dienstleistung
5
Internet marketing
5
Online-Marketing
5
Services
5
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2
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Article
64
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64
Aufsatz in Zeitschrift
64
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English
64
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Greene, Henry
3
Leisen Pollack, Birgit
3
Rho, Taeseok
3
Choi, Beom Joon
2
Mattila, Anna S.
2
Prentice, Catherine
2
Quach, Sara
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Park
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ahn, Jinwoo
1
Amaad, Hafiz
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Black, Gregory S.
1
Bosma, Maarten
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Castellanos Verdugo, Mario
1
Celuch, Kevin
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Chowdhury, Fairuz
1
Clark, Melissa N.
1
Clouse, Shawn F.
1
Codá, Renato Calhau
1
Crawford, Heather
1
Culver, Jeffrey N.
1
Curry, Neil
1
D'Alessandro, Steven
1
Das, Manish
1
Daughtrey, Clayton L.
1
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Published in...
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Services marketing quarterly
Journal of retailing and consumer services
404
Journal of business research : JBR
208
International journal of hospitality management
168
The journal of services marketing
142
The service industries journal
107
Journal of hospitality marketing & management
78
Journal of travel and tourism marketing
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
International journal of contemporary hospitality management
67
Journal of service research : JSR
63
Journal of retailing
62
Cogent business & management
60
Tourism management : research, policies, practice
59
Service business
58
Journal of strategic marketing
54
Industrial marketing management : the international journal for industrial and high-tech firms
52
The international review of retail, distribution and consumer research
52
Journal of service management
50
Asia Pacific journal of marketing and logistics
48
Journal of the Academy of Marketing Science
48
International journal of retail & distribution management
45
The journal of business & industrial marketing
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
The international journal of bank marketing : IJBM
43
The TQM journal : the international review of organizational improvement
42
Psychology & marketing
41
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
40
International journal of electronic customer relationship management : IJECRM
38
Marketing intelligence & planning
37
International journal of retail and distribution management
36
Journal of service research
36
Journal of marketing
33
European journal of marketing : EJM
32
International journal of electronic marketing and retailing : IJEMR
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Total quality management & business excellence
30
International journal of quality and service sciences
29
SpringerLink / Bücher
28
Managing service quality : MSQ ; an international journal
27
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ECONIS (ZBW)
64
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
5
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
6
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
7
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
8
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
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