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~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Retail trade"
~subject:"Service quality"
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Customer satisfaction
Retail trade
Service quality
Beziehungsmarketing
90
Relationship marketing
90
Dienstleistungsqualität
50
Consumer behaviour
48
Konsumentenverhalten
48
Kundenzufriedenheit
42
USA
12
United States
12
loyalty
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Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
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Beschwerdemanagement
9
Complaint management
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Customer service
9
Kundenservice
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customer satisfaction
9
Confidence
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Customer integration
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Dienstleistungsmarketing
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Kundenintegration
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Services marketing
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Vertrauen
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customer loyalty
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Brand management
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Dienstleistungssektor
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Einzelhandel
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Markenführung
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relationship marketing
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Brand image
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Markenimage
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Services
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63
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Greene, Henry
3
Leisen Pollack, Birgit
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Rho, Taeseok
3
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2
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2
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1
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Services marketing quarterly
Journal of retailing and consumer services
404
Journal of business research : JBR
197
International journal of hospitality management
168
The journal of services marketing
142
The service industries journal
104
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
71
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
International journal of contemporary hospitality management
67
Journal of service research : JSR
63
Journal of retailing
62
Service business
58
Cogent business & management
57
Tourism management : research, policies, practice
56
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of strategic marketing
51
Journal of service management
50
Asia Pacific journal of marketing and logistics
48
Journal of the Academy of Marketing Science
47
International journal of retail & distribution management
45
The international review of retail, distribution and consumer research
44
The journal of business & industrial marketing
44
The international journal of bank marketing : IJBM
43
Psychology & marketing
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
The TQM journal : the international review of organizational improvement
39
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
38
International journal of electronic customer relationship management : IJECRM
37
International journal of retail and distribution management
36
Marketing intelligence & planning
33
European journal of marketing : EJM
32
International journal of electronic marketing and retailing : IJEMR
31
Journal of marketing
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of quality and service sciences
29
Total quality management & business excellence
29
Journal of service research
28
SpringerLink / Bücher
28
Managing service quality : MSQ ; an international journal
27
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ECONIS (ZBW)
63
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
5
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
6
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
7
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
8
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
9
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
10
Interactive value formation : exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)
Codá, Renato Calhau
;
Farias, Josivania Silva
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 520-540
Persistent link: https://www.econbiz.de/10013416997
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