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~isPartOf:"Services marketing quarterly"
~subject:"Dienstleistungsqualität"
~subject:"Markenimage"
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Dienstleistungsqualität
Markenimage
Beziehungsmarketing
92
Relationship marketing
92
Consumer behaviour
54
Konsumentenverhalten
54
Service quality
51
Customer satisfaction
45
Kundenzufriedenheit
45
USA
13
United States
13
loyalty
11
satisfaction
11
Lieferantenmanagement
10
Supplier relationship management
10
Beschwerdemanagement
9
Complaint management
9
Customer integration
9
Customer service
9
Kundenintegration
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Dienstleistungsmarketing
8
Dienstleistungssektor
8
Einzelhandel
8
Retail trade
8
Service industry
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Brand management
7
Markenführung
7
relationship marketing
7
Brand image
6
Dienstleistung
6
Emotion
6
Services
6
Betriebliche Wertschöpfung
5
Telecommunications industry
5
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Article
55
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55
Aufsatz in Zeitschrift
55
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English
55
Author
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Choi, Beom Joon
2
Greene, Henry
2
Mattila, Anna S.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Park
2
Tran, Trang P.
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Black, Gregory S.
1
Bosma, Maarten
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Chowdhury, Fairuz
1
Clark, Melissa N.
1
Clouse, Shawn F.
1
Codá, Renato Calhau
1
Culver, Jeffrey N.
1
Curry, Neil
1
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1
Das, Manish
1
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1
Dean, Dwane H.
1
Dessart, Laurence
1
Dwivedi, Abhishek
1
Edward, Manoj
1
Esteves, Fabia
1
Farias, Josivania Silva
1
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Services marketing quarterly
Journal of retailing and consumer services
264
Journal of business research : JBR
218
International journal of hospitality management
159
The journal of services marketing
106
The service industries journal
88
The journal of product & brand management
84
Journal of hospitality marketing & management
81
Journal of travel and tourism marketing
81
The journal of brand management : an international journal
81
International journal of contemporary hospitality management
70
Cogent business & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Asia Pacific journal of marketing and logistics
55
Tourism management : research, policies, practice
54
Journal of service research : JSR
52
Journal of service management
49
Journal of strategic marketing
49
Service business
49
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Psychology & marketing
41
Marketing intelligence & planning
39
European journal of marketing : EJM
35
The TQM journal : the international review of organizational improvement
35
Journal of service research
33
Journal of the Academy of Marketing Science
31
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
27
Journal of air transport management
26
Total quality management & business excellence
25
International journal of services and operations management
24
Journal of marketing management : MM
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
European journal of marketing
23
International journal of internet marketing and advertising : IJIMA
23
Managing service quality : MSQ ; an international journal
23
International journal of electronic customer relationship management : IJECRM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
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ECONIS (ZBW)
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
A framework to improve the digital customer
experience
in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
3
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
4
Interactive value formation : exploring the literature on dark side of the service
experience
from the perspective of value co-destruction (VCD)
Codá, Renato Calhau
;
Farias, Josivania Silva
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 520-540
Persistent link: https://www.econbiz.de/10013416997
Saved in:
5
Assessing the role of consumer
experience
, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
6
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
7
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
8
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
9
Understanding key factors motivating customers to purchase brands via brand apps : a service dominant logic perspective
Tran, Trang P.
;
May, McKenzie
;
Kowalczyk, Christine M.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 67-86
Persistent link: https://www.econbiz.de/10012801857
Saved in:
10
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
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