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~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Quality management"
~subject:"United Kingdom"
~type:"article"
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Customer satisfaction
Quality management
United Kingdom
Dienstleistungsqualität
212
Service quality
212
Kundenzufriedenheit
110
Qualitätsmanagement
105
Beziehungsmarketing
49
Relationship marketing
49
Consumer behaviour
46
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46
Health care
41
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39
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34
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34
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Product quality
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32
service quality
30
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Messung
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customer satisfaction
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Antony, Jiju
8
Cudney, Elizabeth A.
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Marimon, Frederic
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Gremyr, Ida
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Dandis, Ala' Omar
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Fitzgerald, Gerard
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2
Berbegal-Mirabent, Jasmina
2
Bonfanti, Angelo
2
Bäckström, Ingela
2
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The TQM journal : the international review of organizational improvement
Total quality management & business excellence
International journal of hospitality management
221
Journal of retailing and consumer services
221
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of business research : JBR
144
The journal of services marketing
131
The service industries journal
112
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
93
International journal of quality & reliability management
90
International journal of productivity and quality management : IJPQM
86
Journal of travel and tourism marketing
84
Services marketing quarterly
81
International journal of quality and service sciences
76
International journal of services and operations management
69
Journal of air transport management
69
Service business
69
Quality management journal : QMJ
65
Tourism management : research, policies, practice
64
Cogent business & management
60
Journal of service research : JSR
54
Asia Pacific journal of marketing and logistics
47
International journal of services, economics and management
47
Journal of service management
47
Managing service quality : MSQ ; an international journal
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
Health care management review : HCM review
33
International journal of services and operations management : IJSOM
32
International journal of business information systems : IJBIS
30
International journal of production research
29
Journal of strategic marketing
28
Journal of the Academy of Marketing Science
28
Benchmarking : an international journal ; BIJ
27
International journal of electronic marketing and retailing : IJEMR
27
Journal of health organization and management
27
Journal of service theory and practice : JSTP
26
Psychology & marketing
25
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ECONIS (ZBW)
176
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
3
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
4
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
5
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
6
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
7
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
8
An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.
;
Asghar, Ikram
;
Griffiths, Mark G.
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
2
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
Saved in:
9
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
10
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
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