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~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Grahsl, Hans-Peter"
~person:"Javed Ali"
~subject:"Innovation adoption"
~subject:"Performance measurement"
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Innovation adoption
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Dienstleistungsqualität
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Innovationsakzeptanz
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The TQM journal : the international review of organizational improvement
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Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
2
Performance journey mapping : a service performance assessment framework
Höber, Angelika
;
Pergler, Elisabeth
;
Wild-Weitlaner, Doris
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10011298022
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