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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Consumer behaviour"
~subject:"Gesundheitsversorgung"
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Search: subject:"Dienstleistungsqualität"
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Consumer behaviour
Gesundheitsversorgung
Dienstleistungsqualität
126
Service quality
126
Quality management
63
Qualitätsmanagement
63
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
31
Relationship marketing
31
Konsumentenverhalten
25
Health care
24
Gesundheitswesen
22
Health care system
22
Hospital
20
Krankenhaus
20
Product quality
15
Produktqualität
15
Higher education institution
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Patienten
14
Patients
14
Customer loyalty
9
Customer service
9
Kundenservice
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India
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Indien
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Students
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Total quality management
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Performance measurement
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Performance-Messung
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Viral marketing
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Virales Marketing
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Arbeitsschutz
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Bankgeschäft
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Banking services
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Dienstleistungssektor
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46
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Dandis, Ala' Omar
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Baccarani, Claudio
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Cosimato, Silvia
2
Li, Li
2
Natarajan, Thamaraiselvan
2
Palumbo, Rocco
2
Ugolini, Marta Maria
2
Abu Ajamieh, Maha Waleed
1
Abu Bakar, Juhaida
1
Adewale, Abideen A.
1
Ahmad Jusoh
1
Ahmed, Ezaz
1
Al Asheq, Ahmed
1
Al Dwekat, Nermeen Borhan
1
Al Odat, Baraa Ayed
1
Al-Khawaldeh, Majd Hussein
1
Al-masri, Batool Emad
1
Alagiriswamy, Ravikumar
1
Albsoul, Rania A.
1
Alhamzah F. Abbas
1
Alkhaldi, Sireen M.
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Alkubaisi, Fatima Abdulsattar
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Alsharif, Ahmed H.
1
Alshyyab, Muhammad A.
1
Antony, Jiju
1
Bagherian, Anthony
1
Bilotta, Alberto
1
Borhan, Nor Filzatun Mohd
1
Borkoles, Erika
1
Bäckström, Ingela
1
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1
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
231
International journal of hospitality management
207
Journal of business research : JBR
126
The journal of services marketing
109
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
The service industries journal
74
Services marketing quarterly
71
Journal of travel and tourism marketing
68
Health care management review : HCM review
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Cogent business & management
49
Journal of service research : JSR
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
41
Journal of health organization and management
40
Journal of service management
40
Quality management journal : QMJ
39
Total quality management & business excellence
39
International journal of quality and service sciences
37
International journal of services and operations management
34
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
Health marketing quarterly
31
International journal of quality & reliability management
30
International journal of services, economics and management
29
The international journal of bank marketing : IJBM
29
Technological forecasting & social change : an international journal
28
Journal of air transport management
27
Journal of service research
27
Psychology & marketing
27
Journal of health economics
24
Journal of strategic marketing
24
Management science : journal of the Institute for Operations Research and the Management Sciences
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of productivity and quality management : IJPQM
23
Journal of hospitality and tourism insights
23
Journal of the Academy of Marketing Science
23
European journal of marketing : EJM
22
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1
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
2
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
3
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
4
Service innovation in the restaurant sector during COVID-19 : digital technologies to reduce customers' risk perception
Esposito, Benedetta
;
Sessa, Maria Rosaria
;
Sica, Daniela
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 134-164
Persistent link: https://www.econbiz.de/10013537705
Saved in:
5
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
6
Applicability of healthcare service quality models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
7
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
Saved in:
8
Quality and costs in health care : using target costing in support of bundled payment programs
Sedevich-Fons, Leonardo
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1490-1513
Persistent link: https://www.econbiz.de/10014326390
Saved in:
9
Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China
Li, Li
;
Wu, Hsin-Hung
;
Huang, Chih-Hsuan
;
Zou, Yuanyang
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1556-1567
Persistent link: https://www.econbiz.de/10014326403
Saved in:
10
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
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