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~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The international review of retail, distribution and consumer research"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Event-Marketing"
~subject:"Markenartikel"
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Dienstleistungsqualität
Einzelhandel
Event-Marketing
Markenartikel
Beziehungsmarketing
158
Relationship marketing
158
Consumer behaviour
105
Konsumentenverhalten
105
Customer satisfaction
57
Kundenzufriedenheit
57
Retail trade
49
Bank
38
Service quality
35
Personal banking
22
Privatkundengeschäft
22
Confidence
18
Vertrauen
18
Brand management
17
Markenführung
17
Brand image
16
Markenimage
16
Online retailing
13
Online-Handel
13
Electronic Banking
12
Electronic banking
12
India
12
Indien
12
Lieferantenmanagement
12
Supplier relationship management
12
Customer loyalty
11
Food retailing
11
Lebensmitteleinzelhandel
11
Bankgeschäft
10
Banking services
10
Emotion
10
Loyalty
10
Customer value
9
Financial services
9
Finanzdienstleistung
9
Kundenwert
9
Trust
9
Customers
8
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Undetermined
52
Free
4
Type of publication
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Article
81
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Article in journal
81
Aufsatz in Zeitschrift
81
Conference paper
7
Konferenzbeitrag
7
Language
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English
81
Author
All
Saarijärvi, Hannu
4
Schramm-Klein, Hanna
4
Steinmann, Sascha
4
Wagner, Gerhard
3
Bang, Nguyen
2
Bapat, Dhananjay
2
Brun, Isabelle
2
Bäckström, Kristina
2
Gil Saura, Irene
2
Karjaluoto, Heikki
2
Khan, Imran
2
Liljedal, Karina T.
2
Rajaobelina, Lova
2
Röding, Tobias
2
Zielke, Stephan
2
Ahn, Jiseon
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Alić, Adi
1
Amin, Muslim
1
Arcand, Manon
1
Babakus, Emin
1
Bagaas, Ingrid K.
1
Bak, Randall
1
Belli, Alex
1
Benhabib, Abderrezzak
1
Berg, Hanna
1
Bertrandie, Laura
1
Bhat, Suhail Ahmad
1
Bilgihan, Anil
1
Both, Alina
1
Brandão, Amélia Maria Pinto da Cunha
1
Buonamassa, Daniela
1
Butt, Muhammad Mohsin
1
Castaldo, Sandro
1
Chikazhe, Lovemore
1
Choo, Ho Jung
1
Clemes, Michael D.
1
Collins, Alan M.
1
Corraliza-Zapata, Amparo
1
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Published in...
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The international journal of bank marketing : IJBM
The international review of retail, distribution and consumer research
Journal of retailing and consumer services
387
Journal of business research : JBR
234
International journal of hospitality management
159
The journal of services marketing
111
Journal of hospitality marketing & management
89
The service industries journal
89
The journal of brand management : an international journal
83
International journal of contemporary hospitality management
82
Journal of travel and tourism marketing
77
The journal of product & brand management
76
Tourism management : research, policies, practice
65
Journal of retailing
62
Services marketing quarterly
60
SpringerLink / Bücher
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Cogent business & management
57
Journal of strategic marketing
57
Journal of service management
53
Journal of service research : JSR
53
Asia Pacific journal of marketing and logistics
50
Marketing intelligence & planning
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
International journal of retail & distribution management
48
Service business
48
Psychology & marketing
46
International journal of retail and distribution management
43
European journal of marketing : EJM
39
The TQM journal : the international review of organizational improvement
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of service research
33
Journal of the Academy of Marketing Science
32
International journal of event and festival management
31
Journal of marketing
30
International journal of quality and service sciences
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Journal of air transport management
25
Managing service quality : MSQ ; an international journal
25
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ECONIS (ZBW)
81
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1
New technology and in-store service encounters : an analysis of coping practices and work experiences among frontline employees
Bäckström, Kristina
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 494-518
Persistent link: https://www.econbiz.de/10014558955
Saved in:
2
From transactions to transformations : exploring transformative food retailing
Saarijärvi, Hannu
;
Sparks, Leigh
;
Närvänen, Elina
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10014558995
Saved in:
3
Physical retailing vs. physical distancing : an empirical study of Swedish retail adaptations in the wake of Covid-19
Hultman, Jens
;
Egan-Wyer, Carys
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10013274215
Saved in:
4
Smart shopper feelings in the case of store brands : the role of human capital as a key antecedent and the implications for store loyalty
Collins, Alan M.
;
Maglaras, George
- In:
The international review of retail, distribution and …
34
(
2024
)
1
,
pp. 52-72
Persistent link: https://www.econbiz.de/10014558992
Saved in:
5
The link between consumer-facing technologies and customer
experience
in physical retail environments : a critical literature review
Lahmeyer, Sarah
;
Roemer, Ellen
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 128-159
Persistent link: https://www.econbiz.de/10014559006
Saved in:
6
Socio-demographic, shopping self-concept, and shopping-context related moderators of customer
experience
Mishra, Anubhav A.
;
Verma, Megha
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 155-177
Persistent link: https://www.econbiz.de/10014292092
Saved in:
7
Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters
Shamim, Amjad
;
Ahn, Jiseon
;
Khan, Imran
;
Shah, Mahmood
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 178-201
Persistent link: https://www.econbiz.de/10014292095
Saved in:
8
Customer experiences in omnichannel retail environments : a thematic literature review
Both, Alina
;
Steinmann, Sascha
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 445-478
Persistent link: https://www.econbiz.de/10014558937
Saved in:
9
Impact of brand familiarity on brands
experience
dimensions for financial services brands
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 637-648
Persistent link: https://www.econbiz.de/10011725709
Saved in:
10
Consumer-facing technology in retailing : how technology shapes customer
experience
in physical and digital stores
Berg, Hanna
;
Nilsson, Elin
;
Liljedal, Karina T.
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 123-127
Persistent link: https://www.econbiz.de/10014559005
Saved in:
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