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~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Total quality management & business excellence"
~subject:"Corporate social responsibility"
~subject:"Service quality"
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Corporate social responsibility
Service quality
Beziehungsmarketing
121
Relationship marketing
121
Consumer behaviour
62
Konsumentenverhalten
62
Customer satisfaction
58
Kundenzufriedenheit
58
Dienstleistungsqualität
45
Bank
40
Personal banking
23
Privatkundengeschäft
23
Confidence
16
Vertrauen
16
Brand management
13
Lieferantenmanagement
13
Markenführung
13
Supplier relationship management
13
Bankgeschäft
11
Banking services
11
Brand image
11
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Markenimage
11
customer satisfaction
11
Customer value
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Kundenwert
9
Loyalty
9
Trust
9
Corporate Social Responsibility
8
Customers
8
Quality management
8
Qualitätsmanagement
8
Banking
7
Banks
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51
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Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Brun, Isabelle
2
Rajaobelina, Lova
2
Wei, Jiahua
2
Abu Khait, Rawan
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Albuquerque, André Philippi Gonzaga de
1
Amin, Muslim
1
Ananda S
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Bang, Nguyen
1
Bani-Melhem, Shaker
1
Bapat, Dhananjay
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Butcher, Ken
1
Butt, Muhammad Mohsin
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Chan, Ya-Hui
1
Chang, Kuo-Chien
1
Chao, Cheng-Min
1
Chen, Ching-Chin
1
Chen, Chun-mei
1
Chen, Yenming J.
1
Cheng, Bor-Wen
1
Cheng, Yi-Sung
1
Chikazhe, Lovemore
1
Chomvilailuk, Rojanasak
1
Clemes, Michael D.
1
Darzi, Mushtag Ahmad
1
Devesh, Sonal
1
Eser, Zeliha
1
Fargnoli, Mario
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The international journal of bank marketing : IJBM
Total quality management & business excellence
Journal of retailing and consumer services
190
Journal of business research : JBR
129
International journal of hospitality management
124
The journal of services marketing
100
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
57
International journal of contemporary hospitality management
52
Services marketing quarterly
51
Journal of service research : JSR
47
Journal of travel and tourism marketing
44
Service business
43
Journal of service management
38
Cogent business & management
37
Journal of service research
34
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
29
Industrial marketing management : the international journal for industrial and high-tech firms
27
Marketing intelligence & planning
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
Journal of the Academy of Marketing Science
23
Journal of air transport management
22
International journal of services and operations management
21
Managing service quality : MSQ ; an international journal
21
Journal of business ethics : JOBE
20
International journal of electronic customer relationship management : IJECRM
19
International journal of services, economics and management
19
Psychology & marketing
19
International journal of productivity and quality management : IJPQM
18
Journal of marketing
18
European journal of marketing : EJM
17
International journal of quality & reliability management
17
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of service theory and practice
17
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ECONIS (ZBW)
51
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1
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
2
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
3
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
4
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
5
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
6
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
7
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
8
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
9
How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien
;
Hsu, Ya-Ti
;
Cheng, Yi-Sung
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
32
(
2021
)
12
,
pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
Saved in:
10
CSR : a roadmap towards customer loyalty
Osakwe, Christian Nedu
;
Yusuf, Tesilimi Oladimeji
- In:
Total quality management & business excellence
32
(
2021
)
13
,
pp. 1424-1440
Persistent link: https://www.econbiz.de/10012649836
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