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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Bank"
~subject:"Corporate social responsibility"
~subject:"Service quality"
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Bank
Corporate social responsibility
Service quality
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
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Bankgeschäft
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Brand image
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Markenimage
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Banks
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Corporate Social Responsibility
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Customer value
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Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Brun, Isabelle
2
Eriksson, Kent
2
Hermansson, Cecilia
2
Rajaobelina, Lova
2
Agrawal, Shiv Ratan
1
Al-Hawari, Mohd Ahmad
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1
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1
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1
Bhat, Suhail Ahmad
1
Brannan, Ross
1
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1
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1
Gan, Christopher
1
Girard, Tulay
1
Gong, Xueping
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
194
Journal of business research : JBR
131
International journal of hospitality management
124
The journal of services marketing
100
The service industries journal
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
57
Services marketing quarterly
53
International journal of contemporary hospitality management
52
Journal of service research : JSR
48
Journal of travel and tourism marketing
44
Service business
43
Journal of service management
39
Cogent business & management
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of service research
34
Journal of strategic marketing
34
Tourism management : research, policies, practice
33
The TQM journal : the international review of organizational improvement
31
Industrial marketing management : the international journal for industrial and high-tech firms
30
International journal of electronic customer relationship management : IJECRM
30
Marketing intelligence & planning
26
International journal of quality and service sciences
25
Asia Pacific journal of marketing and logistics
24
Total quality management & business excellence
24
Journal of the Academy of Marketing Science
23
Journal of air transport management
22
Journal of financial services marketing : JFSM
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
European journal of marketing : EJM
20
Journal of business ethics : JOBE
20
Journal of marketing
20
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
International journal of services, economics and management
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
Psychology & marketing
19
SpringerLink / Bücher
19
International journal of productivity and quality management : IJPQM
18
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ECONIS (ZBW)
57
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57
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1
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
2
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
3
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
4
Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Eriksson, Kent
;
Hermansson, Cecilia
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 472-494
Persistent link: https://www.econbiz.de/10011731471
Saved in:
5
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
6
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
7
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
8
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
9
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
10
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
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