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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Corporate social responsibility"
~subject:"Customer loyalty"
~subject:"Service quality"
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Corporate social responsibility
Customer loyalty
Service quality
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Electronic Banking
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Electronic banking
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Bankgeschäft
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Brand management
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Finanzdienstleistung
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Indien
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Loyalty
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Markenführung
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Trust
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Customers
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Lieferantenmanagement
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Supplier relationship management
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Banking
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Brand image
7
Markenimage
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Banks
6
Corporate Social Responsibility
6
Customer value
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Kundenwert
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Banking industry
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Customer orientation
5
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35
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English
35
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Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Brun, Isabelle
2
Rajaobelina, Lova
2
Agrawal, Shiv Ratan
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Amoako, George Kofi
1
Anabila, Peter
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Butcher, Ken
1
Butt, Muhammad Mohsin
1
Chikazhe, Lovemore
1
Chomvilailuk, Rojanasak
1
Clemes, Michael D.
1
Coll, Santiago Forgas
1
Darzi, Mushtag Ahmad
1
Effah, Ebenezer Asare
1
Eser, Zeliha
1
Esterik-Plasmeijer, Pauline W. J. van
1
Fatima, Tasneem
1
Ferguson, David
1
Gan, Christopher
1
Girard, Tulay
1
Gorgoglione, Michele
1
Guillén, Marta Estrada
1
Hino, Hayiel
1
Ismail, Hina
1
Jahanzeb, Sadia
1
Kaura, Vinita
1
Khan, Zia
1
Klaus, Philipp
1
Kumi, Desmond Kwadjo
1
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
206
Journal of business research : JBR
140
International journal of hospitality management
126
The journal of services marketing
105
The service industries journal
75
International journal of contemporary hospitality management
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
57
Services marketing quarterly
51
Journal of service research : JSR
47
Journal of travel and tourism marketing
44
Service business
44
Journal of service management
41
Cogent business & management
37
Journal of service research
34
The TQM journal : the international review of organizational improvement
33
Tourism management : research, policies, practice
33
Journal of strategic marketing
30
Journal of the Academy of Marketing Science
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Asia Pacific journal of marketing and logistics
28
Marketing intelligence & planning
27
International journal of quality and service sciences
26
Journal of air transport management
23
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
International journal of services and operations management
21
Journal of business ethics : JOBE
20
European journal of marketing : EJM
19
International journal of electronic customer relationship management : IJECRM
19
International journal of services, economics and management
19
Psychology & marketing
19
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
18
Journal of marketing
18
Journal of service theory and practice : JSTP
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
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ECONIS (ZBW)
35
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1
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
2
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
3
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
4
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
5
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
6
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
7
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
8
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
9
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
10
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
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