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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Event-Marketing"
~subject:"Markenartikel"
~subject:"Supplier relationship management"
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Search: subject:"experience"
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Dienstleistungsqualität
Einzelhandel
Event-Marketing
Markenartikel
Supplier relationship management
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
Service quality
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
10
Brand management
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
9
Customers
8
Lieferantenmanagement
8
Banking
7
Brand image
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Customer value
6
Kundenwert
6
Banking industry
5
Customer orientation
5
Emotion
5
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Undetermined
19
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Article
33
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Article in journal
33
Aufsatz in Zeitschrift
33
Language
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English
33
Author
All
Bang, Nguyen
2
Bapat, Dhananjay
2
Brun, Isabelle
2
Rajaobelina, Lova
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Bhat, Suhail Ahmad
1
Brannan, Ross
1
Buonamassa, Daniela
1
Butt, Muhammad Mohsin
1
Chikazhe, Lovemore
1
Clemes, Michael D.
1
Dahlstrom, Robert
1
Darzi, Mushtag Ahmad
1
Eser, Zeliha
1
Esterik-Plasmeijer, Pauline W. J. van
1
Fatima, Tasneem
1
Fatma, Mobin
1
Ferguson, David
1
Gan, Christopher
1
Girard, Tulay
1
Gorgoglione, Michele
1
Heinonen, Kristina
1
Hino, Hayiel
1
Houjeir, Roudaina
1
Ismail, Hina
1
Jahanzeb, Sadia
1
Kaura, Vinita
1
Khan, Imran
1
Khan, Zia
1
Khian Sin Ong
1
Kimasheva, Maria
1
Klaus, Philipp
1
Ladeira, Wagner Junior
1
Levy, Shalom
1
Line, Ricard
1
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Published in...
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
393
Journal of business research : JBR
310
Industrial marketing management : the international journal for industrial and high-tech firms
233
International journal of hospitality management
163
The journal of services marketing
122
The journal of business & industrial marketing
115
The service industries journal
97
Journal of hospitality marketing & management
91
International journal of contemporary hospitality management
83
The journal of brand management : an international journal
83
Journal of travel and tourism marketing
78
The journal of product & brand management
77
SpringerLink / Bücher
75
Journal of strategic marketing
73
Services marketing quarterly
68
Tourism management : research, policies, practice
67
Journal of retailing
64
Cogent business & management
59
Journal of service research : JSR
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Marketing intelligence & planning
57
Journal of service management
55
Asia Pacific journal of marketing and logistics
54
The international review of retail, distribution and consumer research
53
Service business
52
Journal of the Academy of Marketing Science
51
International journal of retail & distribution management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Psychology & marketing
49
Journal of marketing
48
European journal of marketing : EJM
44
International journal of retail and distribution management
43
Journal of business-to-business marketing
42
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
41
The TQM journal : the international review of organizational improvement
38
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
36
Journal of service research
36
Gabler Edition Wissenschaft
35
International journal of event and festival management
31
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ECONIS (ZBW)
33
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1
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of
33
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date (oldest first)
1
Impact of brand familiarity on brands
experience
dimensions for financial services brands
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 637-648
Persistent link: https://www.econbiz.de/10011725709
Saved in:
2
Are you providing the "right" customer
experience
? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
3
The role of customer brand engagement and brand
experience
in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
4
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
5
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
6
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
7
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
8
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
9
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
10
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
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