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~isPartOf:"The international library of critical writings in economics"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
~subject:"Globalization"
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Dienstleistungsqualität
Globalization
Dienstleistungssektor
272
Service industry
271
Innovation
49
Innovation management
39
Innovationsmanagement
39
Services
36
Dienstleistung
35
Service quality
31
Service innovation
18
Welt
18
World
18
Productivity
17
Produktivität
17
Spain
17
Spanien
17
Consumer behaviour
15
Customer satisfaction
15
Globalisierung
15
KMU
15
Konsumentenverhalten
15
Kundenzufriedenheit
15
SME
15
service innovation
15
Dienstleistungsinnovation
14
Großbritannien
14
United Kingdom
14
Industrie
13
Manufacturing industries
13
Business services
12
Firm performance
12
Unternehmensdienstleistung
12
Unternehmenserfolg
12
Beziehungsmarketing
11
EU countries
11
EU-Staaten
11
Relationship marketing
11
Strukturwandel
11
USA
11
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36
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10
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44
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44
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9
Sammelwerk
9
Conference proceedings
4
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4
Case study
1
Fallstudie
1
Mehrbändiges Werk
1
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46
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Apfelthaler, Gerhard
2
Bryson, John R.
2
Daniels, Peter W.
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Wirtz, Jochen
2
Alkire, Linda
1
Anderson, Sidney
1
Berthiaume, Bilitis
1
Black, Hulda G.
1
Bossink, Bart
1
Brun, Isabelle
1
Caemmerer, Barbara
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Cheng, Cheng-Feng
1
Chew, Patricia Y. P.
1
Chih, Wen-Hai
1
Chocarro, Raquel
1
Choi, Chong-ju
1
Choi, Laee
1
Cortinas, Monica
1
David, Alex Hugh
1
Derudder, Ben
1
Ding, Xin
1
Dorsch, Michael J.
1
Falter, Mareike
1
Fisk, Raymond P.
1
Gal, Iddo
1
Gallan, Andrew S.
1
Galli-Debicella, Alexandra
1
Ganz, Walter
1
Ghauri, Pervez N.
1
Gomes, Carlos Francisco
1
Gong, Taeshik
1
Graz, Jeam-Christophe
1
Grove, Stephen J.
1
Hadwich, Karsten
1
Hanssens, Heidi
1
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The international library of critical writings in economics
The service industries journal
The journal of services marketing
43
Journal of business research : JBR
32
Journal of retailing and consumer services
26
Journal of service management
24
International journal of hospitality management
20
Journal of service research
19
Journal of service research : JSR
19
Services marketing quarterly
18
Service business
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of production economics
14
International journal of services and operations management
12
International journal of quality & reliability management
11
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Management international review : mir ; journal of international business
8
Benchmarking : an international journal ; BIJ
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services technology and management
6
Psychology & marketing
6
The TQM journal : the international review of organizational improvement
6
European review of service economics and management
5
International journal of business excellence
5
International journal of productivity and quality management : IJPQM
5
International marketing review
5
Internationalization, technology and services
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Journal of world business : JWB
5
Managing service quality : MSQ ; an international journal
5
SpringerLink / Bücher
5
The journal of business & industrial marketing
5
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ECONIS (ZBW)
46
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1
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
2
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
5
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
6
Modeling revenge and avoidance in the mobile
service
industry
: moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
7
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
8
Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
9
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
10
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
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