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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Betriebliche Wertschöpfung"
~subject:"Taiwan"
~subject:"Value creation"
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Betriebliche Wertschöpfung
Taiwan
Value creation
Beziehungsmarketing
412
Relationship marketing
412
Consumer behaviour
180
Konsumentenverhalten
180
Dienstleistungsqualität
172
Service quality
172
Customer satisfaction
171
Kundenzufriedenheit
171
Customer service
55
Kundenservice
55
Customer integration
49
Kundenintegration
49
Dienstleistungssektor
42
Service industry
42
Beschwerdemanagement
34
Complaint management
34
Lieferantenmanagement
32
Supplier relationship management
32
Confidence
30
Vertrauen
30
Emotion
28
Services
28
Customer value
27
Kundenwert
27
Dienstleistungsmarketing
26
Services marketing
26
Social Web
26
Social web
26
Customer experience
25
Dienstleistung
24
USA
24
United States
24
Brand management
23
Customer engagement
23
Markenführung
23
Einzelhandel
20
Retail trade
20
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Article
54
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Article in journal
54
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54
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English
54
Author
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Grönroos, Christian
2
Horbel, Chris
2
Le Nguyen Hau
2
Lin, Wen-bao
2
Popp, Bastian
2
Woratschek, Herbert
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Arancibia Carvajal, Sara
1
Arici, Hasan Evrim
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Baek, Wooyeul
1
Ballantyne, David
1
Bart, Yakov
1
Bhatti, Waheed Akbar
1
Bordian, Mariia
1
Bucic, Tania
1
Byon, Kevin K.
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chang, Wan-jing April
1
Chao, Pei
1
Chen, Chin-yuan
1
Chen, Kuan-Ying
1
Cheng, Chia-wen
1
Cheng, Ya-Yun
1
Chiang, Yi-fang
1
Chih, Wen-hai
1
Choi, Laee
1
Chwialkowska, Agnieszka
1
Cronin, J. J.
1
Davey, Janet
1
Del Chiappa, Giacomo
1
Drennan, Judy
1
Díaz, David
1
Edvardsson, Bo
1
Eng, Teck Yong
1
Eriksson, Kent
1
Evangelista, Felicitas
1
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Published in...
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The journal of services marketing
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
40
Journal of business research : JBR
32
Journal of retailing and consumer services
24
The journal of business & industrial marketing
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Journal of strategic marketing
17
International journal of hospitality management
14
Journal of service management
14
Tourism management : research, policies, practice
13
Marketing theory
11
Service business
11
Management decision : MD
9
SpringerLink / Bücher
9
International journal of contemporary hospitality management
8
Journal of creating value
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Services marketing quarterly
8
AMS review : official publication of the Academy of Marketing Science
7
Business horizons
7
Journal of business-to-business marketing
7
Journal of the Academy of Marketing Science
7
Cogent business & management
6
International journal of e-business research : an official publication of the Information Resources Management Association
6
International journal of electronic customer relationship management : IJECRM
6
Journal of service research : JSR
6
Journal of service theory and practice : JSTP
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Managing service quality : MSQ ; an international journal
6
Journal of financial services marketing : JFSM
5
Journal of marketing management : MM
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of service research
5
Journal of travel and tourism marketing
5
Psychology & marketing
5
Strategy & leadership : a publication of Strategic Leadership Forum
5
Technological forecasting & social change : an international journal
5
California management review
4
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ECONIS (ZBW)
54
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1
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
2
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
3
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
4
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
5
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
6
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
7
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
8
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
9
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
10
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
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