//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"msa"
~person:"Daunt, Kate L."
~subject:"Consumer behaviour"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Konferenzbeitrag"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 11 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Konsumentenverhalten
4
Beziehungsmarketing
1
Consumer deviance
1
Customer deviance
1
Customer dysfunctional behaviour
1
Customer misbehaviour
1
Customer satisfaction
1
Customers
1
Dienstleistung
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
1
Einzelhandel
1
Gastronomie
1
Kundenzufriedenheit
1
Productivity
1
Produktivität
1
Relationship marketing
1
Restaurant industry
1
Retail employees
1
Retail trade
1
Retailing
1
Robot
1
Roboter
1
Robotics
1
Service innovation
1
Service management
1
Service quality
1
Services
1
Services marketing
1
Servicescape
1
Social norm
1
Soziale Norm
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
Aufsatzsammlung
Konferenzbeitrag
Textbook
Aufsatz in Zeitschrift
4
Language
All
Bulgarian
German
English
Malay (macrolanguage)
Author
All
Daunt, Kate L.
Mattila, Anna S.
7
Sharma, Piyush
7
Klaus, Philipp
5
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
Jang, Soocheong
2
Kim, Jong Min
2
Kim, Namwoon
2
Koku, Paul Sergius
2
Lin, Ingrid Y.
2
Liu, Matthew Tingchi
2
more ...
less ...
Published in...
All
The journal of services marketing
European journal of marketing
1
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of retailing and consumer services
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
2
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
3
Motives of dysfunctional customer behavior : an empirical study
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 293-308
Persistent link: https://www.econbiz.de/10009581900
Saved in:
4
Customers behaving badly : a state of the art review, research agenda and implications for practitioners
Fisk, Raymond P.
;
Grove, Stephen J.
;
Harris, Lloyd C.
; …
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 417-429
Persistent link: https://www.econbiz.de/10008749371
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->