Motives of dysfunctional customer behavior : an empirical study
Year of publication: |
2012
|
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Authors: | Daunt, Kate L. ; Harris, Lloyd C. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 26.2012, 4, p. 293-308
|
Subject: | Konsumentenverhalten | Consumer behaviour | Soziale Norm | Social norm | Dienstleistungsmanagement | Service management | Gastronomie | Restaurant industry |
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