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~isPartOf:"The journal of services marketing"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"msa"
~person:"Klaus, Philipp"
~subject:"Consumer behaviour"
~subject:"Service quality"
~subject:"Social web"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Konferenzbeitrag"
~type_genre:"Textbook"
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Consumer behaviour
Service quality
Social web
Beziehungsmarketing
6
Relationship marketing
6
Dienstleistungsqualität
5
Konsumentenverhalten
5
Customer satisfaction
4
Kundenzufriedenheit
4
Customer experience
3
Amazon.com
1
Artificial intelligence
1
Augmented reality
1
Beauty addiction
1
Conceptual
1
Confidence
1
Consumer-perceived value (CPV)
1
Customer engagement
1
Customer experience (CX)
1
Customer role
1
Customer service
1
Customer value
1
Customization
1
Data Mining
1
Data mining
1
Dienstleistung
1
Dienstleistungssektor
1
Digitale Dienste
1
Dynamic
1
E-commerce
1
Electronic Commerce
1
Face and body beautification/modification services
1
Framework
1
Gerechtigkeit
1
Holistic
1
Internet
1
Internet marketing
1
Justice
1
Kundenservice
1
Kundenwert
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Künstliche Intelligenz
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Aufsatzsammlung
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6
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Bulgarian
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Klaus, Philipp
Sharma, Piyush
11
Mattila, Anna S.
7
Harris, Lloyd C.
5
O'Cass, Aron
5
Collier, Joel E.
4
Daunt, Kate L.
4
Hollebeek, Linda D.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
Rosenbaum, Mark
4
Barnes, Donald C.
3
Baron, Steve
3
Beatty, Sharon E.
3
Carlson, Jamie
3
Holloway, Betsy Bugg
3
Jang, Soocheong
3
Kim, Namwoon
3
Neale, Larry
3
Palmer, Adrian
3
Poddar, Amit
3
Russell-Bennett, Rebekah
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Ashill, Nicholas J.
2
Babakus, Emin
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Black, Hulda G.
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
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The journal of services marketing
Journal of retailing and consumer services
10
International journal of market research
2
International journal of market research : JMRS ; the journal of the Market Research Society
2
Journal of business research : JBR
2
Journal of service management
2
Journal of service research
2
European journal of marketing
1
European journal of marketing : EJM
1
International marketing review
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The service industries journal
1
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ECONIS (ZBW)
6
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6
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
3
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
4
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
5
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
6
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
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