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~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"mul"
~language:"pol"
~person:"Daunt, Kate L."
~subject:"Konsumentenverhalten"
~type_genre:"Article in journal"
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Konsumentenverhalten
Consumer behaviour
4
Beziehungsmarketing
1
Consumer deviance
1
Customer deviance
1
Customer dysfunctional behaviour
1
Customer misbehaviour
1
Customer satisfaction
1
Customers
1
Dienstleistung
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
1
Einzelhandel
1
Gastronomie
1
Kundenzufriedenheit
1
Productivity
1
Produktivität
1
Relationship marketing
1
Restaurant industry
1
Retail employees
1
Retail trade
1
Retailing
1
Robot
1
Roboter
1
Robotics
1
Service innovation
1
Service management
1
Service quality
1
Services
1
Services marketing
1
Servicescape
1
Social norm
1
Soziale Norm
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Undetermined
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Article
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Article in journal
Aufsatz in Zeitschrift
4
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English
Multiple languages
Polish
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Daunt, Kate L.
Mattila, Anna S.
7
Sharma, Piyush
7
Klaus, Philipp
5
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
Jang, Soocheong
2
Kim, Jong Min
2
Kim, Namwoon
2
Koku, Paul Sergius
2
Lin, Ingrid Y.
2
Liu, Matthew Tingchi
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The journal of services marketing
European journal of marketing
1
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of retailing and consumer services
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ECONIS (ZBW)
4
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1
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
2
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
3
Motives of dysfunctional customer behavior : an empirical study
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 293-308
Persistent link: https://www.econbiz.de/10009581900
Saved in:
4
Customers behaving badly : a state of the art review, research agenda and implications for practitioners
Fisk, Raymond P.
;
Grove, Stephen J.
;
Harris, Lloyd C.
; …
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 417-429
Persistent link: https://www.econbiz.de/10008749371
Saved in:
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