//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"ukr"
~language:"zho"
~person:"Das, Gopal"
~person:"Furrer, Olivier"
~person:"Sharma, Piyush"
~subject:"Consumer behaviour"
~subject:"Dienstleistung"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 10 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Dienstleistung
Dienstleistungsqualität
10
Konsumentenverhalten
10
Service quality
10
Customer satisfaction
9
Kundenzufriedenheit
9
Cross-cultural management
4
Interkulturelles Management
4
Beziehungsmarketing
3
Cross-cultural competence
3
Hong Kong
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Relationship marketing
3
Services
3
Auslandsverlagerung
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural relations
2
Cultural identity
2
Customer service
2
Einzelhandel
2
India
2
Indien
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kulturelle Identität
2
Kundenservice
2
Lieferantenmanagement
2
Offshoring
2
Personal cultural orientations
2
Retail trade
2
Service encounter
2
Servicescape
2
Supplier relationship management
2
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
13
Language
All
English
Ukrainian
Chinese
Author
All
Das, Gopal
Furrer, Olivier
Sharma, Piyush
Mattila, Anna S.
7
Klaus, Philipp
6
Rosenbaum, Mark
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Benoit, Sabine
3
Edvardsson, Bo
3
Finsterwalder, Jörg
3
Gounaris, Spiros
3
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Aksoy, Lerzan
2
Alkire, Linda
2
Bang, Nguyen
2
Baron, Steve
2
Barrios, Andrés
2
Basso, Kenny
2
Beatson, Amanda
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Boukis, Achilleas
2
Bruce, Helen L.
2
Carlson, Jamie
2
Carter, Leanne
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Cronin, J. J.
2
D'Alessandro, Steven
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Greer, Dominique A.
2
more ...
less ...
Published in...
All
The journal of services marketing
Journal of business research : JBR
13
Journal of retailing and consumer services
9
Marketing intelligence & planning
7
Psychology & marketing
5
European journal of marketing : EJM
4
International journal of Indian culture and business management
3
International journal of electronic marketing and retailing : IJEMR
3
Journal of international consumer marketing
3
Journal of strategic marketing
3
Global business review
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
Asia Pacific journal of marketing and logistics
1
International journal of business and emerging markets : IJBEM
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
International marketing review
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of euromarketing
1
Journal of fashion marketing and management
1
Journal of financial services marketing : JFSM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
The international review of retail, distribution and consumer research
1
The journal of product & brand management
1
The marketing review
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
2
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
3
Improving base-of-the-pyramid consumer welfare through mobile technology services
Pandey, Devansh
;
Mukherjee, Srabanti
;
Das, Gopal
; …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 232-244
Persistent link: https://www.econbiz.de/10013407479
Saved in:
4
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
5
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
6
Understanding the role of regulatory focus in e-tailing activities
Das, Gopal
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 212-222
Persistent link: https://www.econbiz.de/10011487068
Saved in:
7
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
8
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
9
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
10
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->