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~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Benoit, Sabine"
~subject:"Auslandsverlagerung"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Auslandsverlagerung
Consumer behaviour
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Beziehungsmarketing
3
Relationship marketing
3
Customer satisfaction
2
Dienstleistung
2
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2
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Partial least squares
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Benoit, Sabine
Sharma, Piyush
11
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7
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5
Daunt, Kate L.
4
Harris, Lloyd C.
4
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Kim, Namwoon
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Luk, Sherriff T. K.
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Das, Gopal
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The journal of services marketing
Journal of service research : JSR
2
Journal of business research : JBR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing
1
Managing service quality : MSQ ; an international journal
1
Psychology & marketing
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ECONIS (ZBW)
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The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
2
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
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