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~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Sharma, Piyush"
~subject:"Einzelhandel"
~subject:"Hong Kong"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Einzelhandel
Hong Kong
Unternehmensdienstleistung
Dienstleistungsqualität
9
Service quality
9
Consumer behaviour
7
Customer satisfaction
7
Konsumentenverhalten
7
Kundenzufriedenheit
7
Cross-cultural management
4
Interkulturelles Management
4
Cross-cultural competence
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Auslandsverlagerung
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural relations
2
Cultural identity
2
Customer service
2
Dienstleistung
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kulturelle Identität
2
Kundenservice
2
Lieferantenmanagement
2
Offshoring
2
Personal cultural orientations
2
Retail trade
2
Services
2
Supplier relationship management
2
Adequate service level (ASL)
1
Age group
1
Altersgruppe
1
Arbeitszufriedenheit
1
B-to-B-Marketing
1
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Article
5
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Article in journal
Aufsatz in Zeitschrift
5
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English
Chinese
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Sharma, Piyush
Luk, Sherriff T. K.
3
Chen, Ivy S. N.
2
Coughlan, Joseph
2
Dodds, Sarah
2
Edvardsson, Bo
2
Gilboa, Shaked
2
Mitchell, Vincent-Wayne
2
Palakshappa, Nitha
2
Russell-Bennett, Rebekah
2
Sekhon, Harjit
2
Vilnai-Yavetz, Iris
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Baron, Steve
1
Basso, Kenny
1
Beatty, Sharon E.
1
Beitelspacher, Lauren Skinner
1
Benoit, Sabine
1
Blodgett, Jeffrey
1
Brodie, Roderick J.
1
Broilo, Patricia Liebesny
1
Bulmer, Sandy
1
Campbell, Colin L.
1
Carlson, Jamie
1
Celuch, Kevin
1
Chen, Qimei
1
Chowdhury, Noman H.
1
Colurcio, Maria
1
Daunt, Kate L.
1
DeWitt, Tom
1
Elms, Jonathan
1
Espartel, Lélis Balestrin
1
Ettinger, Andreas
1
Farías, Pablo
1
Ferraro, Carla
1
Francis, Julie E.
1
Fung, Chaktin
1
Gabler, Colin B.
1
Gil Saura, Irene
1
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Published in...
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The journal of services marketing
European journal of marketing : EJM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
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ECONIS (ZBW)
5
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1
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
2
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
3
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
4
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
5
Intercultural service encounters (ICSE): an extended framework and empirical validation
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 521-534
Persistent link: https://www.econbiz.de/10009672293
Saved in:
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