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~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Social web"
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Dienstleistungsqualität
Einzelhandel
Social web
Customer value
17
Kundenwert
17
Beziehungsmarketing
14
Relationship marketing
14
Betriebliche Wertschöpfung
12
Value creation
12
Customer integration
9
Kundenintegration
9
Customer satisfaction
7
Kundenzufriedenheit
7
Service quality
5
Consumer behaviour
4
Dienstleistung
4
Konsumentenverhalten
4
Services
4
Value co-creation
4
Co-creation
3
Customer service
3
Kundenservice
3
Service-Dominant Logic
3
Service-dominant logic
3
Vulnerability
3
Customer participation
2
Dienstleistungsmanagement
2
Dienstleistungssektor
2
Perceived value
2
Qualitative Methode
2
Qualitative method
2
Qualitative research
2
Satisfaction
2
Service encounter
2
Service industry
2
Service management
2
Social values
2
Soziale Werte
2
Accompanying customers
1
Animal companions
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
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Ahn, Kwanghoon
1
Arteaga-Moreno, Francisco
1
Chung, Namho
1
Cronin, J. J.
1
Del Chiappa, Giacomo
1
Gallarza, Martina G.
1
Gil-Saura, Irena
1
Guo, Lin
1
Hau Nguyen Le
1
Hollebeek, Linda D.
1
Kim, Young
1
Klaus, Philipp
1
Kuppelwieser, Volker
1
Lee, Jong-Won
1
Lee, Yong-Ki
1
Manthiou, Aikaterini
1
Nguyen, Dung Tien
1
Tang, Chuanyi
1
Thuy Ngoc Pham
1
Tram-Anh Ngoc Pham
1
Xu, Hangjun
1
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The journal of services marketing
Journal of business research : JBR
20
Journal of retailing and consumer services
20
International journal of hospitality management
13
The service industries journal
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of service research : JSR
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service management
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Service business
6
Technological forecasting & social change : an international journal
5
The TQM journal : the international review of organizational improvement
5
International journal of services and operations management
4
Journal of air transport management
4
Journal of business economics and management
4
Journal of retailing
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
The international review of retail, distribution and consumer research
4
Australasian marketing journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of consumer studies
3
International journal of electronic customer relationship management : IJECRM
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Journal of travel and tourism marketing
3
Management decision : MD
3
Marketing intelligence & planning
3
The journal of product & brand management
3
Tourism management : research, policies, practice
3
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
Information technology and management
2
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ECONIS (ZBW)
6
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1
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
2
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
3
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
4
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
5
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
6
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
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