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~isPartOf:"The journal of services marketing"
~subject:"Einzelhandel"
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Einzelhandel
Customer service
75
Kundenservice
75
Dienstleistungsqualität
54
Service quality
54
Customer satisfaction
46
Kundenzufriedenheit
46
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
35
Konsumentenverhalten
35
Dienstleistungssektor
21
Service industry
21
Services
17
Dienstleistung
16
Service encounter
16
Beschwerdemanagement
15
Complaint management
15
Customer integration
9
Emotion
9
Kundenintegration
9
Dienstleistungsberufe
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Frontline service employees
8
Service workers
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Arbeitsverhalten
7
Customer experience
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Work behaviour
7
Arbeitszufriedenheit
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Betriebliche Wertschöpfung
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Job satisfaction
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Service delivery
6
Service recovery
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Tourism employees
6
Tourismusberufe
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Value creation
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Satisfaction
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Service failure
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USA
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United States
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Co-creation
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Coughlan, Joseph
1
Hooper, Daire
1
Maggioni, Isabella
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Mullen, Michael R.
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Rancati, Gaia
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The journal of services marketing
Journal of retailing and consumer services
13
Journal of retailing
7
International journal of physical distribution & logistics management : IJPD & LM
5
The international review of retail, distribution and consumer research
5
International journal of retail & distribution management
4
Journal of business research : JBR
4
Gabler Edition Wissenschaft
3
Psychology & marketing
3
SpringerLink / Bücher
3
European journal of operational research : EJOR
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International journal of consumer studies
2
International journal of physical distribution and logistics management
2
Journal of marketing theory and practice
2
Journal of service management
2
Omega : the international journal of management science
2
Progress in IS
2
SOM research reports
2
Services marketing quarterly
2
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Arbeitspapier
1
British journal of management : BJM
1
Business strategy and the environment
1
Consumption and public life
1
Dutch journal of finance and management
1
ERIM Ph. D. series research in management / Erasmus Institute of Management
1
ESMT working paper
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Electronic markets : the international journal on networked business
1
Employee relations
1
European journal of industrial engineering : EJIE
1
European retail research
1
Expert journal of marketing
1
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Handelsforschung
1
ILR review : the journal of work and policy
1
Industrial marketing management : the international journal for industrial and high-tech firms
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Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
2
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
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