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~isPartOf:"The journal of services marketing"
~subject:"Services"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Services
Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
31
Relationship marketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
Dienstleistung
25
Customer service
21
Kundenservice
21
Innovation
11
Customer integration
10
Kundenintegration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
7
Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
6
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
SME
5
Service delivery
5
Service encounter
5
Service workers
5
Transformative service research
5
Well-being
5
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Business services
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Article
26
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Aufsatz in Zeitschrift
Article in journal
26
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English
26
Author
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Finsterwalder, Jörg
2
Rosenbaum, Mark
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Altobello, Suzanne
1
Anderson, Sidney
1
Baker, Virginia
1
Barrios, Andrés
1
Bouman, Nijs
1
Brady, Michael K.
1
Camacho, Sonia
1
Carswell, Sue
1
Cheng, Yu-chun
1
Chiu, Hung-chang
1
Chowdhury, Indranil Roy
1
Cronin, J. J.
1
Edvardsson, Bo
1
Eilert, Meike
1
Estrada-Mejia, Catalina
1
Foote, Jeff
1
Gustafsson, Anders
1
Hale, Dena
1
Hall, Colin Michael
1
Hartline, Michael D.
1
Hepi, Maria
1
Hsieh, Jung-kuei
1
Israel, D.
1
Jang, Sharon
1
Jouny-Rivier, Elodie
1
Kapitan, Sommer
1
Klaus, Philipp
1
Koku, Paul Sergius
1
Koppenhafer, Leslie
1
Korai, Bernard
1
Lin, Binshan
1
Lin, Chinho
1
Madupalli, Ramana Kumar
1
Martin, Charles L.
1
Matthews, A. Lynn
1
McColl-Kennedy, Janet R.
1
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The journal of services marketing
The service industries journal
36
Journal of business research : JBR
26
Journal of service management
24
Journal of service research : JSR
18
Journal of service research
15
International journal of production economics
13
International journal of services technology and management
12
Journal of retailing and consumer services
11
Service business
11
Services marketing quarterly
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
European review of service economics and management
8
International journal of hospitality management
8
Structural change and economic dynamics : SC+ED
8
International journal of contemporary hospitality management
6
International journal of production research
6
Research policy : policy, management and economic studies of science, technology and innovation
6
International journal of quality and service sciences
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Industry and innovation
4
International journal of business innovation and research : IJBIR
4
International journal of innovation management
4
Journal of industry, competition and trade
4
Managing service quality : MSQ ; an international journal
4
The world economy : the leading journal on international economic relations
4
European journal of innovation management : EJIM
3
Information systems and e-business management : ISeB
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services and operations management : IJSOM
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Review of managerial science : RMS
3
Revue d'économie industrielle
3
Technological forecasting & social change : an international journal
3
Technovation : the international journal of technological innovation, entrepreneurship and technology management
3
Amfiteatru economic : an economic and business research periodical
2
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ECONIS (ZBW)
26
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
4
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
5
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
6
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
7
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
8
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
9
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
10
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
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