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Search: ("Corporate Governance" OR "Regulierung" OR "Führungskräfte" OR "Vergütungssystem" OR "Management") AND NOT isPartOf:Wirtschaftsdienst
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
161
Konsumentenverhalten
161
Customer satisfaction
151
Kundenzufriedenheit
151
Dienstleistungsqualität
149
Service quality
149
Customer service
75
Kundenservice
75
Dienstleistungssektor
63
Service industry
63
Beschwerdemanagement
43
Complaint management
43
Services
42
Dienstleistung
38
Customer integration
37
Kundenintegration
37
Dienstleistungsmarketing
33
Services marketing
33
Brand management
31
Markenführung
31
Emotion
30
USA
30
United States
30
Betriebliche Wertschöpfung
25
Lieferantenmanagement
25
Supplier relationship management
25
Value creation
25
Customer experience
24
Einzelhandel
23
Retail trade
23
Innovation
18
Satisfaction
18
Service encounter
18
Social Web
18
Social web
18
Arbeitszufriedenheit
17
Brand image
17
Customer engagement
17
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Undetermined
187
Free
4
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Article
391
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2
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Article in journal
370
Aufsatz in Zeitschrift
370
Collection of articles of several authors
2
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2
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1
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1
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370
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Mattila, Anna S.
8
Sharma, Piyush
8
Harris, Lloyd C.
6
Klaus, Philipp
6
Grace, Debra
4
Grönroos, Christian
4
Heinonen, Kristina
4
Holloway, Betsy Bugg
4
O'Cass, Aron
4
Patterson, Paul G.
4
Rosenbaum, Mark
4
Aksoy, Lerzan
3
Alkire, Linda
3
Beatty, Sharon E.
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Edvardsson, Bo
3
Frow, Pennie
3
Gil Saura, Irene
3
Gruber, Thorsten
3
Hollebeek, Linda D.
3
Huang, Min-Hsin
3
Kim, Namwoon
3
Palmer, Adrian
3
Payne, Adrian
3
Russell-Bennett, Rebekah
3
Zhan, Wu
3
Abney, Alexandra K.
2
Altinay, Levent
2
Ancarani, Fabio
2
Ballantyne, David
2
Barnes, Donald C.
2
Baron, Steve
2
Barrios, Andrés
2
Basso, Kenny
2
Benkenstein, Martin
2
Black, Hulda G.
2
Bonfanti, Angelo
2
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Published in...
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The journal of services marketing
People management : the magazine for professionals in personnel, training and development
10,302
Management science : journal of the Institute for Operations Research and the Management Sciences
9,955
SpringerLink / Bücher
9,236
Management Science
7,614
Energy conversion and management : ECM
6,139
Arbeit und Arbeitsrecht : AuA ; die Zeitschrift für das Personal-Management
6,078
Tourism management : research, policies, practice
5,804
Pulp and paper : the production and management journal of the North American pulp and paper industry
5,787
PR-Magazin : Informationen für Führungskräfte in der Kommunikationsbranche
5,549
Management accounting
5,514
PM network : the professional magazine of the Project Management Institute
5,493
Modern materials handling : productivity solutions for manufacturing, warehousing & distribution ; official publication of Materials Handling & Management Society
5,487
HRMagazine : on human resource management
5,474
Personal : Zeitschrift für Human Resource Management
4,927
Paper film foil converter : a production and management magazine
4,832
Industrial marketing management : the international journal for industrial and high-tech firms
4,788
Bm : Bank und Markt ; Zeitschrift für Retailbanking
4,621
Management today
4,534
Leisure management
4,350
Journal of business research : JBR
4,343
ULB Institutional Repository
4,246
Management Decision
4,119
The international journal of human resource management
4,052
Sales & marketing management
3,981
European journal of operational research : EJOR
3,959
NBER working paper series
3,880
Operations research, Management science : OR MS ; the international literature digest
3,831
International journal of production research
3,804
International journal of technology management : IJTM
3,798
Springer eBook Collection
3,774
International journal of production economics
3,746
Research policy : policy, management and economic studies of science, technology and innovation
3,741
MPRA Paper
3,704
Omega : the international journal of management science
3,702
Technovation : the international journal of technological innovation, entrepreneurship and technology management
3,640
Agricultural Water Management
3,616
Journal of business ethics : JOBE
3,614
Journal of environmental economics and management : JEEM ; the official journal of the Association of Environmental and Resource Economists
3,506
Academy of Management journal : AMJ
3,441
Other publications TiSEM
3,431
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ECONIS (ZBW)
370
OLC EcoSci
23
Showing
1
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393
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date (oldest first)
1
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
2
Under-promising and over-delivering : pleasing the customer or strategic blunder?
Topaloglu, Omer
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 720-732
Persistent link: https://www.econbiz.de/10011801512
Saved in:
3
Strategic B2B customer experience
management
: the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
4
A holistic
management
tool for measuring internal marketing activities
Huang, Yu-Ting
;
Rundle-Thiele, Sharyn
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 571-584
Persistent link: https://www.econbiz.de/10011418370
Saved in:
5
Retrospective: compatibility
management
: customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
6
The role of listening in e-contact center customer relationship
management
Park, Jungkun
;
Chung, Te-Lin Doreen
;
Gunn, Frances
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 49-58
Persistent link: https://www.econbiz.de/10010531129
Saved in:
7
Value creation through knowledge
management
in franchising : a multi-level conceptual framework
Weaven, Scott
;
Grace, Debra
;
Dant, Rajiv P.
;
Browen, …
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 97-104
Persistent link: https://www.econbiz.de/10010371866
Saved in:
8
Towards an approach to signage
management
quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Saved in:
9
Towards an approach to signage
management
quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10010144843
Saved in:
10
Exploring
management
perspectives of branding in service SMEs
Horan, Gillian
;
O'Dwyer, Michele
;
Tiernan, Siobhan
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 114-121
Persistent link: https://www.econbiz.de/10009230980
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