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Betriebliche Wertschöpfung
2
Value creation
2
Beziehungsmarketing
1
Customer integration
1
Customer satisfaction
1
Customer value
1
Franchising
1
Internal customers
1
Knowledge management
1
Kundenintegration
1
Kundenwert
1
Kundenzufriedenheit
1
Monitoring
1
Perceived value
1
Relationship marketing
1
Satisfaction and motivation
1
Social exchange
1
Social structure
1
Social values
1
Soziale Werte
1
Value co-creation
1
Wissensmanagement
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English
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Grace, Debra
12
O'Cass, Aron
6
Bodey, Kelli
2
King, Ceridwyn
2
Browen, James R.
1
Dant, Rajiv P.
1
Lo Iacono, Joseph
1
Weaven, Scott
1
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The journal of services marketing
The journal of brand management : an international journal
10
European journal of marketing : EJM
9
Journal of retailing and consumer services
7
Marketing intelligence & planning
6
Qualitative market research : an international journal
5
Journal of retailing
4
Services marketing quarterly
4
International journal of hospitality management
3
Journal of marketing management : MM
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Psychology & marketing
3
Health marketing quarterly
2
Journal of Asia Pacific business
2
Journal of Business Economics and Management
2
Journal of business research : JBR
2
Journal of marketing management : JMM ; journal of the Academy of Marketing
2
Advances in accounting education : teaching and curriculum innovations
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
European Journal of Marketing
1
Journal of Business & Industrial Marketing
1
Journal of business economics and management
1
Journal of consumer behaviour : an international research review
1
Journal of financial services marketing : JFSM
1
Journal of marketing communications
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of vacation marketing : an international journal
1
Marketing Intelligence & Planning
1
Marketing theory
1
The CPA journal
1
The journal of asset management
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1
Value creation : an internal customers' perspective
Grace, Debra
;
Lo Iacono, Joseph
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
Saved in:
2
Value creation through knowledge management in franchising : a multi-level conceptual framework
Weaven, Scott
;
Grace, Debra
;
Dant, Rajiv P.
;
Browen, …
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 97-104
Persistent link: https://www.econbiz.de/10010371866
Saved in:
3
Segmenting service ?complainers? and ?non-complainers? on the basis of consumer characteristics
Bodey, Kelli
;
Grace, Debra
- In:
The journal of services marketing
20
(
2006
)
3
,
pp. 178-187
Persistent link: https://www.econbiz.de/10007269838
Saved in:
4
Segmenting service ?complainers? and ?non-complainers? on the basis of consumer characteristics
Bodey, Kelli
;
Grace, Debra
- In:
The journal of services marketing
20
(
2006
)
2-3
,
pp. 178-187
Persistent link: https://www.econbiz.de/10007273461
Saved in:
5
Exploring managers' perspectives of the impact of brand management strategies on employee roles within a service firm
King, Ceridwyn
;
Grace, Debra
- In:
The journal of services marketing
20
(
2006
)
6
,
pp. 369-380
Persistent link: https://www.econbiz.de/10007295692
Saved in:
6
Exploring managers' perspectives of the impact of brand management strategies on employee roles within a service firm
King, Ceridwyn
;
Grace, Debra
- In:
The journal of services marketing
20
(
2006
)
6-7
,
pp. 369-380
Persistent link: https://www.econbiz.de/10007378838
Saved in:
7
Examining service experiences and post-consumption evaluations
Grace, Debra
;
O'Cass, Aron
- In:
The journal of services marketing
18
(
2004
)
6
,
pp. 450-461
Persistent link: https://www.econbiz.de/10007100217
Saved in:
8
Examining service experiences and post-consumption evaluations
Grace, Debra
;
O'Cass, Aron
- In:
The journal of services marketing
18
(
2004
)
6-7
,
pp. 450-461
Persistent link: https://www.econbiz.de/10007100857
Saved in:
9
An exploratory perspective of service brand associations
O'Cass, Aron
;
Grace, Debra
- In:
The journal of services marketing
17
(
2003
)
4-5
,
pp. 452-475
Persistent link: https://www.econbiz.de/10007103448
Saved in:
10
An exploratory perspective of service brand associations
O'Cass, Aron
;
Grace, Debra
- In:
The journal of services marketing
17
(
2003
)
4-5
,
pp. 452-475
Persistent link: https://www.econbiz.de/10007104514
Saved in:
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