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Levesque, Terrence
3
McDougall, Gordon H.G.
3
Bansal, Harvir S.
2
Dikolli, Shane S.
2
Mcdougall, Gordon H.G.
2
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The journal of services marketing
Energy Policy
2
International journal of retail & distribution management
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Journal of Consumer Research
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Journal of Economic Psychology
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Services marketing quarterly
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Cat No R623-62/1981E
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Cat.
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Energy policy
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ISBN 0-662-11753-3
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Journal of economic psychology : research in economic psychology and behavioral economics
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Journal of professional services marketing
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Journal of retailing
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Managing service quality : MSQ ; an international journal
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Research paper series / Department of Business, School of Business and Economic, Wilfrid Laurier University
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The conserver society
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Relating e-satisfaction to behavioral outcomes: an empirical study
Bansal, Harvir S.
;
Mcdougall, Gordon H.G.
;
Dikolli, Shane S.
- In:
The journal of services marketing
18
(
2004
)
4-5
,
pp. 290-302
Persistent link: https://www.econbiz.de/10007100617
Saved in:
2
Relating e-satisfaction to behavioral outcomes: an empirical study
Bansal, Harvir S.
;
Mcdougall, Gordon H.G.
;
Dikolli, Shane S.
- In:
The journal of services marketing
18
(
2004
)
4
,
pp. 290-302
Persistent link: https://www.econbiz.de/10007101175
Saved in:
3
Customer satisfaction with services: putting perceived value into the equation
McDougall, Gordon H.G.
;
Levesque, Terrence
- In:
The journal of services marketing
14
(
2000
)
4-5
,
pp. 392-410
Persistent link: https://www.econbiz.de/10007116951
Saved in:
4
Customer satisfaction with services: putting perceived value into the equation
McDougall, Gordon H.G.
;
Levesque, Terrence
- In:
The journal of services marketing
14
(
2000
)
4-5
,
pp. 392-410
Persistent link: https://www.econbiz.de/10007116990
Saved in:
5
Designing the service guarantee: Unconditional or specific?
McDougall, Gordon H.G.
;
Levesque, Terrence
; …
- In:
The journal of services marketing
12
(
1998
)
4-5
,
pp. 278-293
Persistent link: https://www.econbiz.de/10007349452
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