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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungssektor
85
Service industry
85
Customer service
76
Kundenservice
75
Services
61
Dienstleistung
56
USA
52
United States
52
Dienstleistungsmarketing
50
Services marketing
50
Emotion
45
Customer integration
44
Kundenintegration
44
Beschwerdemanagement
43
Complaint management
43
Well-being
43
Satisfaction
37
Social Web
34
Social web
34
Einzelhandel
33
Retail trade
33
Brand management
31
Markenführung
31
Viral marketing
31
Virales Marketing
31
Arbeitszufriedenheit
29
Betriebliche Wertschöpfung
29
Job satisfaction
29
Value creation
29
Customer experience
27
Lieferantenmanagement
25
Supplier relationship management
25
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341
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10
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665
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665
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1,076
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670
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Mattila, Anna S.
24
Pitta, Dennis
20
O'Cass, Aron
18
Russell-Bennett, Rebekah
17
Sharma, Piyush
15
Baron, Steve
14
Harris, Lloyd C.
14
Gounaris, Spiros
12
Grace, Debra
12
Palmer, Adrian
12
Patterson, Paul G.
12
Martin, Charles L.
11
Clow, Kenneth E.
10
Koku, Paul Sergius
10
Rosenbaum, Mark
10
Fisk, Raymond P.
9
Johnson, Lester W.
9
McColl-Kennedy, Janet R.
9
Rosenbaum, Mark S.
9
Wirtz, Jochen
9
Beatty, Sharon E.
8
Kelley, Scott W.
8
Klaus, Philipp
8
Paswan, Audhesh K.
8
Powers, Thomas L.
8
Altinay, Levent
7
Brady, Michael K.
7
Braunsberger, Karin
7
Collier, Joel E.
7
Dimitriadis, Sergios
7
Grove, Stephen J.
7
Heinonen, Kristina
7
Mukherjee, Avinandan
7
Tsiotsou, Rodoula H.
7
Voorhees, Clay M.
7
Wakefield, Kirk L.
7
Walsh, Gianfranco
7
Barnes, Donald C.
6
Bowers, Michael R.
6
Dagger, Tracey S.
6
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The journal of services marketing
The economist
81,930
Wirtschaftswoche : Pflichtblatt der Wertpapierbörse in Frankfurt und Düsseldorf
53,107
Werben & verkaufen : W & V
39,064
Der Betrieb : Betriebswirtschaft, Steuerrecht, Wirtschaftsrecht, Arbeitsrecht
38,108
NBER working paper series
32,836
Betriebs-Berater : BB ; Recht, Wirtschaft, Steuern
30,142
MPRA Paper
30,123
Chemical week
29,970
NBER Working Paper
29,202
Oil & gas journal : international petroleum news and technology
27,814
Working paper / National Bureau of Economic Research, Inc.
27,737
Forbes : business and finance
26,725
IZA Discussion Papers
26,197
Business week / European edition : BW
25,526
Economic and political weekly : a Sameeksha Trust publ
24,812
Maschinenmarkt : MM ; das Industriemagazin
23,218
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
23,123
Far Eastern economic review
22,063
European journal of operational research : EJOR
22,028
NBER Working Papers
21,131
Le moniteur du commerce international : le MOCI
20,878
Deutsches Steuerrecht : DStR ; Wochenschrift & umfassende Datenbank für Steuerberater ; Steuerrecht, Wirtschaftsrecht, Betriebswirtschaft, Beruf ; Organ der Bundessteuerberaterkammer
19,782
Economics letters
19,580
Versicherungswirtschaft : insurance, business, report
19,569
Aviation week & space technology
18,910
The current digest of the post-Soviet press
18,601
Physica A: Statistical Mechanics and its Applications
18,446
Fortune
18,331
Chemical marketing reporter
17,906
The American economic review
17,699
Discussion paper series / IZA
17,206
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
16,708
European chemical news : ECN
16,538
New business : das Magazin für Kommunikation und Medien
16,378
Applied economics
15,956
Working paper / National Bureau of Economic Research, Inc
15,185
Jahrbücher für Nationalökonomie und Statistik
15,073
Marchés tropicaux et méditerranéens : stratégies & investissements en Afrique
14,769
L' usine nouvelle : hebdomadaire de l'industrie
14,708
SpringerLink / Bücher
14,685
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OLC EcoSci
1,076
ECONIS (ZBW)
670
Showing
61
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70
of
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61
The impact of social media use on customer experiences within physical service environments
Johns, Raechel
;
Walsh, Michael J.
;
Dale, Naomi F.
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 788-797
Persistent link: https://www.econbiz.de/10014314408
Saved in:
62
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
63
#infertility : how patients can benefit from the public discussion of conversational taboos on social media
Grothaus, Jana
;
Köcher, Sören
;
Köcher, Sarah
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 944-956
Persistent link: https://www.econbiz.de/10014333408
Saved in:
64
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
Saved in:
65
Informal service economy : a research study of attitudes, motivations and practices among informal entrepreneurs
Del Giudice, Oscar Naranjo
;
Giraldo, Mario
;
Alkire, Linda
; …
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1004-1017
Persistent link: https://www.econbiz.de/10014333590
Saved in:
66
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
67
Investigating assortative mating processes inside Internet-dating-service settings
Schibik, Aaron
;
Strutton, David
;
Thompson, Kenneth N.
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 431-445
Persistent link: https://www.econbiz.de/10014276919
Saved in:
68
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
69
Learning self-efficacies influence on e-servicescapes : rethinking post-pandemic pedagogy
D'Souza, Clare M.
;
Kappelides, Pam
;
Sithole, Nkosinathi
; …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 636-649
Persistent link: https://www.econbiz.de/10014276938
Saved in:
70
Liminal digital birthspaces : social media and consumer proactivity for well-being
Bakri, Marlini
;
Davey, Janet
;
Krisjanous, Jayne
;
Maude, …
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1059-1074
Persistent link: https://www.econbiz.de/10014333594
Saved in:
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