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~isPartOf:"The service industries journal"
~subject:"Betriebliche Wertschöpfung"
~subject:"Brand management"
~subject:"Dienstleistungssektor"
~subject:"Electronic Commerce"
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Betriebliche Wertschöpfung
Brand management
Dienstleistungssektor
Electronic Commerce
Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
74
Service quality
74
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
62
Kundenzufriedenheit
62
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Markenführung
10
Arbeitsverhalten
9
Emotion
9
Work behaviour
9
loyalty
9
service quality
9
Marketing management
8
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41
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41
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41
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1
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1
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English
41
Author
All
Horbel, Chris
2
Nätti, Satu
2
Popp, Bastian
2
Woratschek, Herbert
2
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Arancibia Carvajal, Sara
1
Arici, Hasan Evrim
1
Back, Ki-Joon
1
Baek, Wooyeul
1
Barrera, Ramón Barrera
1
Baydogan Turkay, Pinar
1
Berenguer Contrí, Gloria
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Byon, Kevin K.
1
Canhoto, Ana Isabel Domingos
1
Carrión, Gabriel Cepeda
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Chen, Hui-ju
1
Chen, Ja-shen
1
Chen, Wun-hwa
1
Cheng, Jui-Chang
1
Chiang, Ai-hsuan
1
Chih, Wen-hai
1
Ching, Russel K. H.
1
Choi, Laee
1
Curran, Ross
1
Drennan, Judy
1
Eng, Teck Yong
1
Eriksson, Kent
1
Evangelista, Felicitas
1
Fernández Nogales, Angel
1
Fischer, Alban Dominique
1
Fjeldstad, Øystein D.
1
Frías Jamilena, Dolores María
1
Fuentes-Blasco, Maria
1
Gil Saura, Irene
1
Gong, Taeshik
1
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Published in...
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The service industries journal
Journal of business research : JBR
202
Journal of retailing and consumer services
175
The journal of product & brand management
99
Industrial marketing management : the international journal for industrial and high-tech firms
83
The journal of brand management : an international journal
83
The journal of services marketing
60
International journal of hospitality management
56
SpringerLink / Bücher
48
Journal of strategic marketing
45
The journal of business & industrial marketing
44
International journal of electronic customer relationship management : IJECRM
43
International journal of internet marketing and advertising : IJIMA
43
Asia Pacific journal of marketing and logistics
38
Journal of service management
38
Cogent business & management
37
Psychology & marketing
36
Marketing intelligence & planning
35
Journal of the Academy of Marketing Science
33
International journal of contemporary hospitality management
30
Journal of service research : JSR
30
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
Journal of hospitality marketing & management
27
Journal of promotion management : innovations in planning and applied research
27
European journal of marketing : EJM
26
Journal of marketing
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
International journal of electronic marketing and retailing : IJEMR
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
23
Journal of internet commerce
23
Service business
23
Tourism management : research, policies, practice
23
Business horizons
22
International journal of business information systems : IJBIS
22
International journal of e-business research : an official publication of the Information Resources Management Association
22
Journal of retailing
22
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Services marketing quarterly
20
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ECONIS (ZBW)
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1
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
2
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
3
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
4
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
5
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
6
Enhancing volunteer experiences : using communitas to improve engagement and commitment
Curran, Ross
;
Taheri, Babak
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1053-1075
Persistent link: https://www.econbiz.de/10012695311
Saved in:
7
Investigating customers' system justifying responses : application of system justification theory
Legendre, Tiffany S.
;
Lee, Seonjeong
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 832-851
Persistent link: https://www.econbiz.de/10012623977
Saved in:
8
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
9
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
10
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
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