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~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Retail trade"
~subject:"Services"
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Search: subject:"Customer satisfaction"
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Complaint management
Retail trade
Services
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
100
Service quality
100
Beziehungsmarketing
62
Relationship marketing
62
Consumer behaviour
50
Konsumentenverhalten
50
customer satisfaction
20
Dienstleistungssektor
15
Service industry
15
Taiwan
15
Beschwerdemanagement
14
Customer service
14
Kundenservice
14
service quality
14
customer loyalty
13
Emotion
12
Dienstleistung
11
Holiday behaviour
11
Urlaubsverhalten
11
Quality management
10
Qualitätsmanagement
10
Customer integration
9
Kundenintegration
9
Measurement
9
Messung
9
Performance measurement
9
Performance-Messung
9
Structural equation model
9
Strukturgleichungsmodell
9
Tourism
9
Tourismus
9
E-commerce
8
Electronic Commerce
8
Online retailing
8
Online-Handel
8
Tourism industry
8
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Undetermined
16
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Article
31
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Article in journal
31
Aufsatz in Zeitschrift
31
Language
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English
31
Author
All
Malhotra, Neeru
2
Rayburn, Steven W.
2
Alkire, Linda
1
Anderson, Sidney
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Ashill, Nicholas
1
Blázquez-Resino, Juán José
1
Bomfim, Emerson Luiz
1
Bueno, Eduardo Veiga
1
Cai, Ruiying
1
Cantor, Victor John M.
1
Chang, Chai-jung
1
Chen, Hsi-Tien
1
Chen, Jih-kuang
1
Chen, Li-Fei
1
Cheng, I-shin
1
Cheng, Yin-hui
1
Chi, Christina Geng-Qing
1
Chih, Wen-hai
1
Choy, Yoon Leng
1
Chuang, Shih-chieh
1
Dabholkar, Pratibha A.
1
Dubinsky, Alan J.
1
Edvardsson, Bo
1
Falter, Mareike
1
Foster, Carley
1
Ha, Sejin
1
Hadwich, Karsten
1
Henten, Anders
1
Hernandez-Calderon, Araceli
1
Ho, Bach Quang
1
Homayounfard, Amir
1
Hsiao, Yu-Hsiang
1
Hsu, Li-chun
1
Huang, Bo
1
Huang, W. Y.
1
Iglesias Argu͏̈elles, Víctor
1
Im, Hyunjoo
1
Kasnakoglu, Berna Tari
1
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Published in...
All
The service industries journal
Journal of retailing and consumer services
120
Journal of business research : JBR
68
The journal of services marketing
52
International journal of hospitality management
38
Journal of service management
28
Service business
28
Journal of service research : JSR
27
Journal of retailing
22
Journal of hospitality marketing & management
21
The international review of retail, distribution and consumer research
19
Psychology & marketing
18
International journal of contemporary hospitality management
16
International journal of retail & distribution management
16
International journal of retail and distribution management
16
Services marketing quarterly
16
Journal of strategic marketing
15
Journal of service research
14
Journal of the Academy of Marketing Science
14
Cogent business & management
13
European journal of marketing : EJM
13
Journal of service theory and practice
13
International journal of quality and service sciences
12
Marketing letters : a journal of research in marketing
12
International journal of electronic marketing and retailing : IJEMR
11
Journal of marketing management : MM
10
Managing service quality : MSQ ; an international journal
10
Journal of air transport management
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Australasian marketing journal
8
International journal of services and operations management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of marketing
8
Marketing intelligence & planning
8
SpringerLink / Bücher
8
Asia Pacific journal of marketing and logistics
7
Business horizons
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
International journal of Indian culture and business management
7
International journal of consumer studies
7
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ECONIS (ZBW)
31
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31
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1
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
2
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
3
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
4
The impacts of complaint efforts on
customer
satisfaction
and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
5
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
6
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
7
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
8
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
9
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
10
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
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