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~isPartOf:"The service industries journal"
~subject:"Dienstleistung"
~subject:"Financial audit"
~subject:"Hotel industry"
~subject:"Kundenzufriedenheit"
~subject:"Wirtschaftsprüfung"
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Search: "Dienstleistungsqualität"
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Dienstleistung
Financial audit
Hotel industry
Kundenzufriedenheit
Wirtschaftsprüfung
Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
100
Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
31
Service industry
31
Taiwan
25
Performance measurement
19
Performance-Messung
19
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
Beschwerdemanagement
16
Complaint management
16
service quality
16
Hotellerie
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Services
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Health care system
11
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115
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117
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117
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2
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English
117
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Chang, Hong-Sheng
2
Kandampully, Jay
2
León-Darder, Fidel
2
Mas-Verdu, Francisco
2
Park, Sang-June
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rha, June-young
2
Tsaur, Sheng-hshiung
2
Aghaei, Iman
1
Aimin, Wang
1
Alkire, Linda
1
Alves, Helena
1
Amin, Muslim
1
Anderson, Sidney
1
Anosike, Uchenna Paschal
1
Apetrei, Andreea
1
Arasli, Huseyin
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Ashill, Nicholas
1
Balboni, Bernardo
1
Barrera, Ramón Barrera
1
Barua, Zapan
1
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1
Bergel, Maxi
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Cabeza-García, Laura
1
Cameran, Mara
1
Cantor, Victor John M.
1
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Published in...
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The service industries journal
International journal of hospitality management
278
Journal of retailing and consumer services
224
Auditing : a journal of practice & theory
169
Journal of business research : JBR
154
The journal of services marketing
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
129
International journal of contemporary hospitality management
110
Journal of hospitality marketing & management
109
Journal of travel and tourism marketing
94
The accounting review : a publication of the American Accounting Association
91
Tourism management : research, policies, practice
82
Services marketing quarterly
80
Cogent business & management
77
Journal of air transport management
66
Managerial auditing journal
66
Service business
66
The TQM journal : the international review of organizational improvement
64
Journal of service management
63
Journal of service research : JSR
63
International journal of auditing : IJA
61
International journal of quality and service sciences
60
International journal of services and operations management
59
Accounting horizons : a quarterly publication of the American Accounting Association
56
International journal of quality & reliability management
54
Total quality management & business excellence
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
International journal of productivity and quality management : IJPQM
49
International journal of services, economics and management
47
Asia Pacific journal of marketing and logistics
45
Journal of Asian finance, economics and business : JAFEB
44
Managing service quality : MSQ ; an international journal
41
Journal of accounting and public policy
40
The international journal of bank marketing : IJBM
38
Journal of service research
37
Quality management journal : QMJ
37
Advances in accounting : a research annual
34
Tourism management perspectives : TMP
33
Journal of the Academy of Marketing Science
30
The journal of applied business research
30
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ECONIS (ZBW)
117
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
5
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
6
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
7
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
8
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
9
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
10
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
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